---
updatedAt: 2026-03-19T13:04:18.000Z
agentTools:
  siteIndex: https://support.pagerduty.com/llms.txt
  projectIndex: https://support.pagerduty.com/actions/llms.txt
---

# Add an Impacted Business Service

PagerDuty Incident Management

> 📘 Availability
>
> This workflow action is available on Business and Enterprise for Incident Management pricing plans. Contact the [Sales Team](https://www.pagerduty.com/contact-us/#contact-sales) to upgrade to an account with this action.

# Description

Mark a business service experiencing impact from a specific incident. This helps teams track and communicate service disruptions more effectively.

> 📘 Action Behavior
>
> Currently this action will only mark an impacted business service. You can’t use it to mark a non-impacted business service.

# Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/main/docs/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/main/docs/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

# Inputs

> 📘 Field References
>
> Fields with the **{+}** icon accept [Field References](https://support.pagerduty.com/main/docs/incident-workflows#field-references), which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click **{+}**, or enter `{{`, and select relevant fields. Refer to the [Field References](https://support.pagerduty.com/main/docs/incident-workflows#field-references) article for more information.

| Name                | Description                                                                                           |
| :------------------ | :---------------------------------------------------------------------------------------------------- |
| Incident ID         | **Required**: The ID of the incident impacting the business service (defaults to current incident ID) |
| Business Service ID | **Required**: The name or ID of the impacted business service                                         |

# Outputs

| Name           | Description                                                                        |
| :------------- | :--------------------------------------------------------------------------------- |
| Result         | Value that shows if the action was successful or not. Either "Success" or "Failed" |
| Result Summary | Brief description of what the action did or if it failed.                          |
| Error          | Brief description that is populated if the action failed.                          |

# PagerDuty API Endpoint

Endpoint used:

* [Manually change an Incident's Impact on a Business Service](https://developer.pagerduty.com/api-reference/8120af998bbe4-manually-change-an-incident-s-impact-on-a-business-service)