---
updatedAt: 2026-07-23T14:17:17.000Z
agentTools:
  siteIndex: https://support.pagerduty.com/llms.txt
  projectIndex: https://support.pagerduty.com/actions/llms.txt
---

# Add User to Incident Dedicated Chat

> 📘 Availability
>
> This workflow action is available on Business and Enterprise for Incident Management pricing plans. Contact the [Sales Team](https://www.pagerduty.com/contact-us/#contact-sales) to upgrade to an account with this action.

# Description

Add a user to an incident in a dedicated chat in [Microsoft Teams.](https://support.pagerduty.com/main/docs/microsoft-teams) This action can be triggered before and after an incident has been created.

# Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/main/docs/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/main/docs/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

# Inputs

> 📘 Field References
>
> Fields with the **{+}** icon accept [Field References](https://support.pagerduty.com/main/docs/incident-workflows#field-references), which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click **{+}**, or enter `{{`, and select relevant fields. Refer to the [Field References](https://support.pagerduty.com/main/docs/incident-workflows#field-references) article for more information.

<br />

| Name                             | Description                                                                                                                                                                                                   |
| :------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Microsoft Teams Organization** | Select the name of the Microsoft Teams Organization the meeting is in.                                                                                                                                        |
| **User**                         | The owner of the chat. If not provided, the owner will be determined by the current rules described in [Incident Workflows](https://support.pagerduty.com/main/docs/incident-workflows#conditional-triggers). |

# Outputs

| Name               | Description                                                                         |
| :----------------- | :---------------------------------------------------------------------------------- |
| **Chat URL**       | The URL for the MS Teams chat. This will be a direct link to the MS Teams chat.     |
| **Result**         | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| **Result Summary** | Brief description of what the action did or if it failed.                           |
| **Error**          | Brief description that is populated if the action failed.                           |

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