---
updatedAt: 2026-03-19T13:03:59.000Z
agentTools:
  siteIndex: https://support.pagerduty.com/llms.txt
  projectIndex: https://support.pagerduty.com/actions/llms.txt
---

# Jira Server: Create an Issue for an Incident

Jira Server

> 📘 Availability
>
> This workflow action is available on our Professional, Business and Enterprise for Incident Management pricing plans. Contact our [Sales Team](https://www.pagerduty.com/contact-us/#contact-sales) to upgrade to an account with this action.

# Description

Create Jira issues based on the workflow trigger condition(s) and the field options defined in the workflow configuration form.

# Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/main/docs/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/main/docs/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

# Inputs

> 📘 Field References
>
> Fields with the **{+}** icon accept [Field References](https://support.pagerduty.com/main/docs/incident-workflows#field-references), which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click **{+}**, or enter `{{`, and select relevant fields. Refer to the [Field References](https://support.pagerduty.com/main/docs/incident-workflows#field-references) article for more information.

[block:parameters]
{
  "data": {
    "h-0": "Name",
    "h-1": "Description",
    "0-0": "Jira Account",
    "0-1": "Select the Jira Account to use this workflow.  \n  \nNote: If you do not see the account field, please recreate the workflow action in order to use this feature to switch to a different Jira account.",
    "1-0": "Project",
    "1-1": "Select the project to create an issue in.",
    "2-0": "Issue Type",
    "2-1": "Select the type of issue to create.",
    "3-0": "Summary",
    "3-1": "Title for the issue.",
    "4-0": "Description",
    "4-1": "Description for the issue.",
    "5-0": "Additional Issue Fields",
    "5-1": "Click **Add Jira Fields**  to select the Jira issue field that you want to be populated when the Jira issue is created.",
    "6-0": "Create a test issue _(optional)_",
    "6-1": "Following a successful request, a new issue will be created in the Jira project associated with the workflow action."
  },
  "cols": 2,
  "rows": 7,
  "align": [
    "left",
    "left"
  ]
}
[/block]

# Outputs

| Name            | Description                                                                         |
| :-------------- | :---------------------------------------------------------------------------------- |
| Jira Issue Key  | The key reference key for the created Jira issue.                                   |
| Jira Issue Link | The link reference for the created Jira issue (URL link).                           |
| Result          | Value that shows if the action was successful or not. Either "Success" or "Failed". |
| Result Summary  | Brief description of what the action did or if it failed.                           |
| Error           | Brief description that is populated if the action fails.                            |