---
updatedAt: 2026-03-19T13:04:33.000Z
agentTools:
  siteIndex: https://support.pagerduty.com/llms.txt
  projectIndex: https://support.pagerduty.com/actions/llms.txt
---

# Reassign an Incident (Escalation Policy or User)

PagerDuty Incident Management

> 📘 Availability
>
> This workflow action is available on Business and Enterprise for Incident Management pricing plans. Contact the [Sales Team](https://www.pagerduty.com/contact-us/#contact-sales) to upgrade to an account with this action.

# Description

Reassign the incident to a different escalation policy or user.

# Instructions

1. If you have not done so, follow the instructions to [Create an Incident Workflow](/main/docs/incident-workflows#create-an-incident-workflow).
2. When the instructions prompt you to [add actions](/main/docs/incident-workflows#add-actions), select **this action**.
3. Enter the following **Inputs** and click **Save**.
4. Continue following instructions to **Publish** the Workflow.
5. When the action runs, you will see the **Outputs** listed below.

# Inputs

| Name        | Description                                                                                                             |
| :---------- | :---------------------------------------------------------------------------------------------------------------------- |
| Reassign to | Select the **Escalation Policy** or **User** tab, and then search or select who you'd like to reassign the incident to. |

> 📘 Resolved Incidents
>
> Please note that it is not possible to reassign resolved incidents. Running this action on a resolved incident will generate an error in the incident's timeline: `Failed to reassign the incident because it is already resolved`.

# Outputs

| Name           | Description                                                                         |
| :------------- | :---------------------------------------------------------------------------------- |
| Result         | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed.                           |
| Error          | Brief description that is populated if the action failed.                           |