Basic Analytics

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Basic analytics are offered on any level of PagerDuty plan. There are two reports found under the Analytics page:

For other advanced analytics, please refer to this article.

Note: The CSV is currently limited to a maximum of 10,000 records. After 10,000 rows, the export will be truncated, so if your CSV contains exactly 10,000 rows, you may have partial data.

Notifications Report

The notifications report allows you to view specific details about all of the notifications that are sent to your users in both graphical and tabular form.To view this report go to the Analytics page and click on the Notifications tab.

Parameters

Set the data rollup period by selecting Daily, Weekly, or Monthly. Filter by date range.

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View incidents report data, by clicking on View Online or Download CSV under the Actions column.

Data

Date

Date of the notification.

Notification Type

 The contact method used for the notification.

Address

 Email address or phone number the notification was sent to.

User

 User that received the notification.

 

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Incidents Report

The incidents report gives a detailed view of an incident's service, its duration, and who resolved it as well as whether it escalated. To view this report go to the Analytics page and click on the Incidents tab.

Parameters

Set the data rollup period by selecting Daily, Weekly, or Monthly. Filter by date range.

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View incidents report data, by clicking on View Online or Download CSV under the Actions column.

Data

Incident Number

 You can click the incident number to see the incident details and the incident log.

Service

 This is the service name that the incident was triggered on, by clicking on the service  name you can view that service.

Opened On 

  Shows the date and time the incident was triggered.

Resolved On

 Shows the date and time the incident was resolved.

Resolved By User

 This shows who resolved the incident; if it says 'Not Available' the incident was not  directly resolved by a user.

Duration

 Shows the length of time it took to resolve the incident.

Escalated?

 Shows whether the incident had to be escalated and how many times.

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Data Export

All incident reports are exported in UTC time. You can use our API to create an incident report under a specified time zone:

You can also use our API to include the description of each incident in your report. Here is a Python script you can reference: get_incident_details_csv.py

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