Adding and Inviting Users


Anyone listed under Configuration > Users in your PagerDuty account is a user in PagerDuty. There is no limit to the number of on-call schedules or escalation policies that a user can be added to.

You can invite a new team member by sending an invitation to their email address. To invite new users:

  1. Go to the Configuration menu and select Users.

  2. Click on the Add Users button in the top right corner.

  3. Enter the the user's Name in the name field.

  4. Enter the user's Email Address in the email field.

  5. Select the desired Role from the drop-down menu.

  6. Repeat steps 3 - 5 when adding more that one user.
  7. Click Send.

Once you click Send Invites, an email is sent to that user's email address, where they will be prompted to accept the invitation to PagerDuty. The email will prompt the user to set up their PagerDuty password to gain access to the application. You can also resend an invitation (in the B column) if the user cannot locate the first email that was sent. Once a user has gained access to their PagerDuty account they may begin setting up their user profile.

Resend an invitation

Only users with an Account Owner or an Admin user role can resend invitations.

If you need to resend an invitation to a user:

  1. Navigate to Configuration and click on Users.
  2. Click on Resend Invite link for the applicable user. A new invitation email will be sent directly to the email associated with their PagerDuty account.
    NOTE: Once a user has accepted an invitation and logged in to their account, the Resend Invite link will no longer appear next to the user.

Have more questions? Submit a request