A list of new features and enhancements.
Click here to view a timeline of our integrations.
The new Stakeholder user license makes it easy for stakeholders across the business to stay engaged during major IT incidents. With self-service incident subscription and notifications, you can ensure your cross-functional teams are equipped with the right information in real-time to improve organization-wide response.
|Find out more information on how to add stakeholders as subscribers.|
|11/17/2016||Infrastructure Health Application||
With the Infrastructure Health Application, you can now view all of your events and alerts, across your entire infrastructure, in a single pane of glass. This holistic view empowers you to understand the complexities of your infrastructure, and ultimately improve Incident Management within your organization.
|Get a bird's eye view of your alerts and incidents with the Infrastructure Health Application.|
|11/17/2016||Operations Command Console||
The Operations Command Console provides complete operational awareness of the critical elements of your IT infrastructure, allowing you to gain enhanced insights that accelerate Incident Response.
|Start exploring the Operations Command Console.|
|11/17/2016||Suppression and Event Rules||Suppression allows you to send data to PagerDuty without being immediately notified about it. Suppressed alerts are stored in PagerDuty and available for forensics, analysis, and context, but do not create incidents, notify, assign, or escalate.||Learn more about Suppression and Event Rules and how to configure them.|
Extensions allow you to easily manage/create, extensions, add-ons, and conference bridges, across all of your services.
|Learn how to manage/create Extensions on your services.|
|9/13/2016||Live Call Routing||
With Live Call Routing, you can have people call a number and be redirected to an on-call engineer, and if the caller leaves a voicemail it will trigger a PagerDuty incident. Or, you can have a people call a number to immediately trigger a PagerDuty incident.
|Learn how to set up Live Call Routing.|
Now you can include conference bridge information within incidents, enabling your team to collaborate and resolve incidents more quickly.
|Learn how to add Response Bridge to a service or incident.|
Request help from your team to resolve critical business-impacting incidents, right from within the PagerDuty incident.
|Learn how to add responders to an incident you're working on.|
You can now group multiple integrations under a single service so that your PagerDuty services represent your IT systems and components.
|Start grouping your integrations together by moving existing integrations under one service.|
With PagerDuty’s new Team Responder user role, you can stop worrying about users accidentally acknowledging or resolving incidents they aren’t involved in.
|Learn how to set up and use Team Responders here.|
|10/09/2015||Mobile app update||
Effective 10/09/2015, we have deprecated support for older versions of the PagerDuty mobile apps, as well as older Android and iOS operating systems. This was done in order to improve security as well as to take advantage of additional capabilities in newer OS versions.
If your device is unable to run a current Android or iOS operating system, you may still access a subset of functionality at m.pagerduty.com, and of course you can still receive and reply to notifications via SMS or phone.
Minimum PagerDuty app version is PagerDuty v2.3 for both iOS and Android. Minimum iOS version is iOS 8, and minimum Android version is Android 4.0.
You may be able to access limited functionality with older app or OS versions, but we cannot guarantee or provide support for your device unless it meets the minimum requirements listed above. In particular, push notifications to Apple devices running iOS 7 or earlier will not function.
Be able to specify which incidents are urgent and non-urgent and establish different notification rules based on urgency of an incident. Standard and Enterprise customers can also establish at what times of the day an incident should be deemed urgent.
|08/17/2015||Mobile app update||
- Improved incidents list UI
|06/03/2015||Mobile app update||
Can add/edit contact methods and notification rules through the mobile app
Extend the time period for your incident acknowledgements
|05/17/2015||Advanced Analytics CSV export||
Export your data from Advanced Analytics
Help incident responders get real-time data at the most critical moment in the incident lifecycle
|05/04/2015||Mobile app update||
New custom sounds!
Improve organization of the UI by filtering views by Teams.
You can now add up to 10 webhooks to a single service.
|04/06/2015||Mobile app update||
Rich text in incident details
UI change: tabs have been grouped under the new 'Configuration' tab.
|03/07/2015||Mobile app update||
Brought back volume overrides in Android
|02/04/2015||Mobile app update||
Support for actionable notifications! Acknowledge PagerDuty incidents directly from notification drawer/push notifications.
|12/17/2014||Mobile app update||
- Fully native app! Faster and more responsive than ever.
|12/16/2014||Resolve incidents via email||
Use parsing rules to automatically resolve incidents via email. See all other related articles here.
|12/15/2014||Test contact methods||
You can now send test notifications to each of your contact methods.
|11/13/2014||Incident page UI improvement||
The incident page (what you see after clicking an incident number), now includes details of the incident above the log, and also now has the incident description up at the top of the page.
|11/06/2014||Mobile app update: iOS improvements||
Yosemite Handoff: If you’re on iOS 8.1 and Yosemite, you can pick up on your Mac (Safari) where you left off on your device. Try it with an Incident Detail page!
|10/04/2014||Mobile app update||
Incident trigger, on-call now, and escalation policies are now native views.
|09/09/2014||Status Updates||Receive status updates (or incident state change notifications) on incidents you are assigned to.|
|09/08/2014||Advanced Analytics||Gain more insight into your team's performance with our advanced reporting (available on Enterprise).||Announcement|
|09/02/2014||Mobile app overrides||Create overrides directly within the mobile app.|
|07/07/2014||On-call handoff notifications improvements||Get notified when you're going on-call or off-call up to 48 hours ahead of time. Configurable on your profile page.||Announcement|
|06/10/2014||Launch of our Statuspage||Refer to our Statuspage for information on operational issues.|
|06/02/2014||Custom alert sounds on iOS and Android||Custom alert sounds have been added on our iOS and Android apps.||Announcement|
|04/24/2014||Single sign-on (SSO)||Our enterprise customers can use leading Single Sign-on providers like Okta, OneLogin and Ping Identity.||Announcement|
|04/08/2014||Multi-user alerting||Want to alert more than one person at once? We do that.||Announcement|
|02/28/2014||Add more services||We’ve updated our add services page to make it easier to find the tool that you want to integrate with.|
|01/31/2014||Usability improvements||Booking an override? Click on the calendar directly.
Email alerts now have more detail.
|01/22/2014||Minor mobile release||On-Call Page Improvements: Easily see current on-call users and who's on-call for all escalation policies.
User Page improvements: See any user's next and current on-call status, and the escalation policies he belongs to.
|01/15/2014||On-call handoff notifications||Get notified when you go on or off call.||Announcement|
|01/06/2014||Mobile updates||Pull to refresh and more mobile app updates.||Announcement|
|11/04/2013||Clickable SSH links||SSH links are now clickable.|
|11/01/2013||Limited Users||New user role cannot create/edit/delete services, escalation policies, and schedules.||Announcement|
|10/30/2013||Service descriptions||Add descriptions to your services and pull this data from the API.|
|10/29/2013||PagerDuty Mobile App||Manage incidents on the go with our mobile app.||Announcement|
|10/18/2013||Calling extensions||Now you can direct a phone call alert to your work extension.||Announcement|
|09/26/2013||Clickable links||URLs in incidents in the web app are clickable.|
|08/29/2013||Web UI updates||Touched up our web UI.||Announcement|
|08/14/2013||Webhooks||Connect your PagerDuty service with a webhook to send HTTP callbacks to your service.||Announcement|
|08/01/2013||Incident reassigning||Reassign incidents to another user.|
|5/3/2013||SMS Via Short Code||Receive your SMS alerts from one of PagerDuty's short code numbers||
See this article for a list of short codes
|3/28/2013||Android Mobile App V1||PagerDuty's first Android Mobile app released.||
Learn more about the mobile app here.
|2/20/2013||iOS Mobile App v1||PagerDuty's first iOS mobile app released||
Learn more about the moible app here
|9/26/2012||PagerDuty REST API||PagerDuty's REST API released||Learn about the API here|
|2/6/2012||Mobile Site||m.pagerduty.com released for mobile users||Announcement|
|1/4/2012||Schedules v2||PagerDuty's new scheduling tool is released.||
Learn more about using schedules here.
|11/29/2011||Incident de-duping||Incidents are linked and de-duped via use of an incident key|
|10/25/2011||Export to iCal/WebCal feed||PagerDuty schedules can be exported via iCal file or WebCal feed for use in external calendar applications||
More information here.
|8/3/2010||Integration API||PagerDuty's API for interacting with incidents released.||
Learn more about the integration API here.
|3/10/2010||Incident Auto-Resolution||The option to automatically resolve incidents after a certain number of hours is now available as a service configuration option.||Announcement|
|3/10/2010||Multi-incident capability||PagerDuty's ability to handle multiple incidents for a service released||Announcement|
|11/23/2009||Basic Report||Basic Reporting released in PagerDuty||
Learn more about reporting here.
|9/9/2009||Services & Escalation Policies||Services and Escalation Policies released (originally called Alarm Groups)|