Responding to an Email Notification
At this time it is not possible to acknowledge or resolve an incident via email. To take action for the open incident you must use the PagerDuty site or mobile app, or respond via an SMS notification or phone call you receive as described below.
Responding to an SMS Notification
To reply to an SMS notification you will reply with the unique code that is provided. Here is an example:
Responding to a Phone Notification
Please respond to a phone notification by pressing:
Escalate - if there is another level in your escalation policy