Follow-the-Sun Schedule

Follow

The "follow-the-sun" schedule is used for teams that might work internationally in different timezones and ensures full 24/7 coverage. This moderately complex schedule has three different sets of users on-call at different times of the day and the week. In this example we have a team in the U.S. and a team in India.

Schedule Requirements

In this schedule, we'll have three rotating shifts (or layers). The first rotation, for users in the U.S., will consist of User 1 and User 2. They will be on-call during weekdays from 8am - 8pm U.S. Pacific Time (PT) and they will rotate on a weekly basis.

The second rotation, for users in India, will consist of User 3 and User 4. They will be on-call during the weekdays starting at 8pm PT until 8am PT the next day.

The third rotating shift will cover the weekends, and all 4 users will be on it. The person on call during the weekend will cover the whole weekend and will be rotated on a weekly basis. For the sake of clarity, let's define weekend to start at 8pm PT on Friday until 8pm PT on Sunday.

Base Schedule

To create a schedule:

  1. Go to the Configuration menu and select Schedules, then click New On-Call Schedule.

  2. Enter a Name for the schedule and select a time zone. All times that you will select will be local to this time zone.

Team 1 (U.S.)

  1. Add the US users (users 1 and 2) by clicking on the Add User link Layer 1.

  2. Select weekly as the rotation type, set the handoff time to the beginning of your shift, and select on-call shift to specific times... checkbox to restrict on-call shifts for this team.

  3. When prompted, restrict on-call duty to specific times-of-the-day and enter 08:00 to 20:00 (8am - 8pm).

  4. Click Apply to apply time restrictions to the layer.

Note: You will not need to restrict this layer to weekdays as the weekend rotation in Layer 3 will replace weekend days on the final schedule. This follows the rule that the last layer created has precedence over the previous layer.

Team 2 (India)

  1. Click on the Add Another Layer button and add users 3 and 4 to Layer 2.

  2. Select weekly as the rotation type and enter the start of the shift as the handoff time

  3. Restrict the times-of-the-day for the on-call shifts to be from 20:00 to 08:00 (8pm to 8am next day). 

  4. Click Apply to apply time restrictions to the layer.

Team 3 (Weekend)

  1. Click on the Add Another Layer button and add all 4 users to Layer 3

  2. Select weekly as the rotation type and set the handoff time to the beginning of the shift. 

  3. Restrict the times-of-the-week for the on-call shifts to be from Friday 20:00 to Sunday 20:00 (8pm Friday to 8pm Sunday).

  4. Click Apply to apply time restrictions to the layer.

Final Schedule

In the upper right corner click the Create Schedule button to create the schedule. The resulting schedule will look similar to the following:

Timeline View:

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