Responding to Incidents in the Mobile App

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You can use the mobile app to trigger, acknowledge, snooze, and reassign incidents. For more information on using the mobile app, you can check out the mobile app walkthrough.

Trigger an Incident

To trigger an incident in the mobile app, open the app, view the Open Incidents screen, and tap the More icon in the upper right corner.

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Tap New Incident... to add details like the Name, Description, and Service.

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You can optionally choose to assign an incident to an escalation policy other than the one configured for the service. This overrides who the incident will be assigned to.

Acknowledge or Snooze an incident

Open the mobile app, and go to your Open Incidents screen. There are 2 ways to acknowledge an incident:

  1. Swipe left to acknowledge the incident.
  2. Tap the name of the incident and tap ACK at the bottom of the screen. 

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Once you acknowledge the incident you will also see the option to Snooze the incident for a period of time.

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Resolve an Incident

Open the mobile app, and go to your Open Incidents screen. There are 2 ways to resolve an incident:

  1. Swipe right to resolve the incident.
  2. Tap the name of the incident and tap RESOLVE at the bottom of the screen.

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Other Actions

You can also add responders, reassign, and add notes to incidents in the PagerDuty mobile app. To do so, tap on the name of an incident and then tap MORE on the bottom of the screen. Then select the action you would like to take on an incident.

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