Add a Note to an Incident

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You may want to add a note to an incident for other users to refer to. You can add this to an open or resolved incident.

In Web UI

  1. On the Incidents page, click on the name of an incident to open up the incident details.

  2. Open the Response tab. Enter your note and click Add Note.

IncidentNotes_img1.png 

In Mobile App

  1. Open the mobile app. Open the menu and tap either Open Incidents or Resolved Incidents

  2. Tap on the incident you would like to add a note to to open its details.

  3. On iOS, tap the More button at the bottom of the screen. On Android, tap the menu icon in the top right corner.

                   

  4. Tap Add Note.

  5. Enter your note and tap Done on iOS orAdd on Android.

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