Urgencies can be configured to notify you based on your notification rules. When both high and low urgency incidents have been triggered, PagerDuty makes it easy to pinpoint which incidents are high urgency and which are low urgency by color coding them and prioritizing them according to their urgency level.
In the PagerDuty Dashboard, incident urgency is indicated in the Urgency column. High urgency incidents will be displayed at the top, followed by low urgency incidents. High urgency incidents will also have a lighter background than low urgency incidents. This helps you quickly identify incidents that are most critical.
For example in the screenshot below, incident #142 was triggered most recently, but because it’s low urgency, it’s displayed below the higher priority incidents.
Incidents will maintain this urgency-based order, even after acknowledgment. In the example below, incidents #140 and #142 are acknowledged. The high urgency incident remains at the top of the table, followed by the low urgency incident.
If you have high and low urgency incidents open, high urgency incidents will be displayed at the top of the queue and low urgency incidents at the bottom.
After an incident has been acknowledged, the bar to the left side of the incident will change from red to yellow.
High urgency incidents are still displayed at the top of queue, even after low urgency incidents have been acknowledged.