Extensions are additional features that help streamline your incident response and communication. The Extensions page allows you to view and manage all of your service extensions, persistent conference bridges and add-ons.

For more information about add-ons, check out our Knowledge Base article.

To manage your Extensions, go to Configuration > Extensions. Once you are on the Extensions page, you will be able to see the current Extensions that have been added to all of your services.

From this page, you can add an Extension to a service. To add an extension, click on the + New Extension button. From there, select the Extension Type, Name, and Service that you want to add the Extension to, as well as the Extension URL in the Details section. 

Additionally, you can edit, copy an extension to another service, and delete extensions on this page by clicking on the settings gear. 

Note: Only users with the role account owner, admin or user will be able to access the Extensions page; limited users, read-only users, team responders and stakeholders will not be able to access this page.

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    Valdemar Oliveira Costa