---
updatedAt: 2026-06-08T18:39:31.000Z
agentTools:
siteIndex: https://support.pagerduty.com/llms.txt
projectIndex: https://support.pagerduty.com/main/llms.txt
---
# Mobile App Settings
Configure notifications and other mobile app options.
Within the mobile app, you can configure how notifications alert you as well as other app behavior settings.
Notification settings and certain features will depend on your device's operating system. Refer to the section for your device's operating system for more information.
* [Configure Android Devices](#configure-android-devices)
* [Configure iOS Devices](#configure-ios-devices)
> ⚠️ Beta Versions Not Supported
>
> PagerDuty mobile apps do not support beta versions of iOS or Android. Wait until the official OS release before updating, as beta builds can impact core functionality such as authentication and notifications.
# Configure Android Devices
## Notification Settings (Android)
The PagerDuty app must have app notifications enabled to access the notification settings. You can enable these in the app:
1. Navigate to **More** :fa-arrow-right: :fa-cog:.
2. Tap **System Notification Settings** and ensure **Allow notifications** is enabled.
### High-Urgency Notifications
Tap **High-Urgency Notification Settings** and ensure **Allow notifications** is enabled. Ensure the sound within the High-Urgency Notification Settings is set to **None**. Setting a sound will play two notification sounds and a warning message will be displayed.
### High-Urgency Override System Volume
> ⚠️ Override System Volume Limitations
>
> PagerDuty cannot override the volume for phone call and SMS notifications.
>
> OnePlus devices running on OS 10 and higher do not fully support Override System Volume. These devices may not always override the system volume when the phone is on silent or vibrate mode.
If your phone does not have Do Not Disturb enabled and your volume slider is set to 0, PagerDuty push notifications will be silent. To change this, tap the **High-Urgency Override System Volume** checkbox to enable and set your desired volume level.
### High-Urgency Override Do Not Disturb
> 🛑 Android Modes
>
> If you are using Android's Modes feature to enable Do Not Disturb, you must edit the Mode's settings to allow notifications from PagerDuty. Each Mode has its own **Allowed during Do not disturb** list.
Android's Do Not Disturb mode mutes all calls, notifications, and other alerts. To receive high-urgency push notifications when Do Not Disturb is enabled, follow the steps below:
1. Navigate to your device's **Settings** :fa-arrow-right: **Notifications** :fa-arrow-right: **Do not disturb**.
2. Under **Allowed during Do not disturb**, select **App notifications**.
3. Tap **Add apps** and then select the PagerDuty app.
4. Tap **Done** to confirm your selection.
You can confirm this was successfully enabled in the PagerDuty app by navigating to **More** :fa-arrow-right: :fa-cog:. If the steps above were completed, **High-Urgency Override Do Not Disturb** will show as **Enabled**.
To have phone call and SMS notifications override Do Not Disturb, open the PagerDuty app and navigate to **More** :fa-arrow-right: :fa-cog:. Tap the **Override DND for Starred Contacts** checkbox to enable it. This will automatically add the **PagerDuty Outgoing Numbers** contact to your **Favorites** list and update your device's Do Not Disturb settings to allow calls and messages from contacts on your Favorites list.
### App Tip Notifications
App Tip Notifications are delivered locally through the mobile app and will occasionally notify you about new features and PagerDuty tips. Disabling this feature will *not* affect [incident-related notifications](https://support.pagerduty.com/main/docs/notifications) or other PagerDuty communications, such as [status updates](https://support.pagerduty.com/main/docs/communicate-with-stakeholders#status-updates), [on-call handoff notifications](https://support.pagerduty.com/main/docs/user-profile#on-call-handoff-notifications), and [responder requests](https://support.pagerduty.com/main/docs/add-responders#responder-notifications). Since these are local notifications, the setting selection will not be preserved if you uninstall and reinstall the PagerDuty mobile app.
Navigate to **More** :fa-arrow-right: :fa-cog: :fa-arrow-right: **App Tip Notification Settings**. Slide the toggle **Show notifications** to the on or off position.
If you are using an Android device, you can configure the sound and alert settings for these notifications using the options below.
### Low-Urgency Notifications
Low-urgency notifications are silent by default to distinguish them from high-urgency notifications. To enable sound for these notifications, tap **Low-Urgency Notification Settings** and ensure **Allow notifications** is enabled. Choose a **sound** and other alert settings.
> 📘 MIUI and EMUI (Huawei and Xiaomi Devices)
>
> For these particular forks of Android, you may not be able to set sounds from the High and Low Urgency Notification Settings. Instead, perform the following:
>
> 1. Navigate to **System Notification Settings**.
> 2. Ensure High and Low Urgency Notifications are **enabled**.
> 3. Tap either **High or Low Urgency** to choose your sound.
### On-Call Boosters
On-Call Boosters provide push notifications about changes to your on-call schedules. You will immediately receive a push notification when:
* You are added to a schedule
* You are removed from a schedule
* Changes are made to your on-call shifts within the next eight weeks, such as overrides or reordering
> ⚠️ Notification Exceptions
>
> Notifications will not be sent if the change was made by you or if the change was made through the REST API.
This feature is enabled by default for all mobile users. To disable On-Call Boosters, navigate to **More** :fa-arrow-right: :fa-cog: :fa-arrow-right: **On-Call Boosters**. Slide the toggle **Show notifications** to the off position.
Android users can configure the sound and alert settings for these notifications.
### All Other Notifications
If you have configured push notifications for [status updates](https://support.pagerduty.com/main/docs/communicate-with-stakeholders#status-updates) and/or [on-call handoff notifications](https://support.pagerduty.com/main/docs/user-profile#on-call-handoff-notifications), you can configure the sound and other alert settings for these notifications by tapping **All Other Notification Settings**.
### Clear Notifications
To automatically clear your push notifications when the app is launched, tap the checkbox next to **Clear Notifications** to enable this option.
## App Behavior Settings
### Swipe Actions
You may change the swipe actions for responding to PagerDuty incidents. By default, the **Right Swipe** will **Resolve** an incident and the **Left Swipe** will **Acknowledge** an incident.
To change either swipe action:
1. Tap **Change** to the right.
2. Select from the available incident actions:
* **Resolve**
* **Acknowledge; Snooze**
* **Acknowledge; Resolve**
* **None**
## Other Settings
### Back Button Never Exits App
To ensure the back button does not exit the app during a critical incident, tap the **Back Button Never Exits App** checkbox to enable.
### App Screenshots
To take screenshots within the app, tap the **App Screenshots** checkbox to enable. To ensure your incidents and other information have maximum security, you may want to leave this setting disabled.
# Configure iOS Devices
## Notification Settings (iOS)
### High-Urgency and Low-Urgency Settings
To enable and adjust the sound options for push notifications:
1. Navigate to **More** :fa-arrow-right: :fa-cog:.
* If required, toggle **Push Notifications** on.
2. Tap **High-Urgency** and assign a **ringtone** (Recommended).
3. Tap **Low-Urgency** and assign a **ringtone** *(Optional)*.
> 📘 Other Notifications
>
> If you have configured push notifications for [status updates](https://support.pagerduty.com/main/docs/communicate-with-stakeholders#status-updates) and/or [on-call handoff notifications](https://support.pagerduty.com/main/docs/user-profile#on-call-handoff-notifications), these notifications will use your device's **Default Alerts** (**Settings** :fa-arrow-right: **Sounds & Haptics** :fa-arrow-right: **Default Alerts**) configuration.
>
> When you are [added as a Responder](https://support.pagerduty.com/main/docs/add-responders) to an incident, the iOS mobile app will always use the **PagerDuty Alert** ringtone for push notifications.
### Critical Alerts for High-Urgency
Critical Alerts for iOS allow high-urgency push notifications to bypass an iPhone's [Focus](#focus-mode) and silent mode settings. You can enable this setting in the mobile app by navigating to **More** :fa-arrow-right: :fa-cog:. Ensure that you have **Push Notifications** enabled, tap **Critical Alerts for High-Urgency**, and then tap **Allow**.
Alternatively, you can enable Critical Alerts by navigating to your device's **Settings** :fa-arrow-right: **PagerDuty** :fa-arrow-right: **Notifications** and then toggling **Critical Alerts**.
> 🛑 Warning
>
> Due to iOS features beyond our control, Critical Alerts can cause some calls made through third-party communication apps to drop when they are sent during an ongoing call.
### On-Call Boosters
On-Call Boosters provide push notifications about changes to your on-call schedules. You will immediately receive a push notification when:
* You are added to a schedule
* You are removed from a schedule
* Changes are made to your on-call shifts within the next eight weeks, such as overrides or reordering
> ⚠️ Notification Exceptions
>
> Notifications will not be sent if the change was made by you or if the change was made through the REST API.
This feature is enabled by default for all mobile users. To disable On-Call Boosters, navigate to **More** :fa-arrow-right: :fa-cog:. Slide the toggle for **On-Call Boosters** off and tap **Done**.
For iOS devices, these notifications will use your device's **Default Alerts** (**Settings** :fa-arrow-right: **Sounds & Haptics** :fa-arrow-right: **Default Alerts**) configuration.
### App Tip Notifications
App Tip Notifications are delivered locally through the mobile app and will occasionally notify you about new features and PagerDuty tips. Disabling this feature will *not* affect [incident-related notifications](https://support.pagerduty.com/main/docs/notifications) or other PagerDuty communications, such as [status updates](https://support.pagerduty.com/main/docs/communicate-with-stakeholders#status-updates), [on-call handoff notifications](https://support.pagerduty.com/main/docs/user-profile#on-call-handoff-notifications), and [responder requests](https://support.pagerduty.com/main/docs/add-responders#responder-notifications). Since these are local notifications, the setting selection will not be preserved if you uninstall and reinstall the PagerDuty mobile app.
Navigate to **More** :fa-arrow-right: :fa-cog:. Slide the toggle for **App Tip Notification Settings** on or off and tap **Done**.
For iOS devices, these notifications will use your device's **Default Alerts** (**Settings** :fa-arrow-right: **Sounds & Haptics** :fa-arrow-right: **Default Alerts**) configuration.
## Focus Mode
The **Focus Mode** feature allows you to have granular control over which apps and contacts can notify you at a given Focus setting, including Do Not Disturb. You can learn more about the Focus feature [here](https://support.apple.com/en-us/HT212608).
To bypass all Focus modes, complete the following:
* Enable [Critical Alerts](#critical-alerts-for-high-urgency) for push notifications.
* Activate [Emergency Bypass](#override-silent-mode-and-focus-for-phone-notifications) for the **PagerDuty Outgoing Numbers** contact for phone notifications.
You can also override a [specific Focus](#override-a-specific-focus).
### Override Silent Mode and Focus for Phone Notifications
When you receive a phone notification from PagerDuty, you may want your phone to audibly ring, even while it is on silent or when any Focus mode is enabled.
1. If you have not done so already, download PagerDuty's [vCard](https://support.pagerduty.com/main/docs/notification-phone-numbers#pagerduty-vcard) to add **PagerDuty Outgoing Numbers** to your contacts.
2. Navigate to your phone's Contacts app and select **PagerDuty Outgoing Numbers**.
3. Tap **Edit**, scroll down, and select the row **Ringtone**.
4. Activate **Emergency Bypass** and tap **Done**.
5. Tap **Done** again.
### Override a Specific Focus
You can allow PagerDuty notifications to override a specific Focus, such as Do Not Disturb.
To allow push notifications:
1. Navigate to your device's **Settings** :fa-arrow-right: **Focus** and select the desired Focus.
2. Tap **Apps** :fa-arrow-right: **Allow Notifications From**.
3. Tap :fa-plus: and select PagerDuty.
4. Tap **Done** to save your selection.
To allow phone notifications:
1. Within the PagerDuty mobile app, navigate to **More** :fa-arrow-right: :fa-cog:.
2. If you already had the app installed, select **Update PagerDuty Contact Card**.
* If this is your first time logging in to the app, you will be prompted to grant PagerDuty the **Manage Contacts** permission. You can read about how this permission is used [here](https://support.pagerduty.com/main/docs/mobile-app#mobile-app-permissions).
3. Navigate to your device's **Settings** :fa-arrow-right: **Focus** and select the desired Focus.
4. Tap **People** :fa-arrow-right: **Allow Notifications From**.
5. Tap :fa-plus: and select the PagerDuty contact, **PagerDuty Outgoing Numbers**.
6. Tap **Done** to save your selection.
## Notification Summary
The Notification Summary feature allows non-critical notifications to be received at a specific time of day to avoid interruptions during focus time. A few points to note:
* Notification Summary is optional and disabled by default.
* To use it, add the PagerDuty app to the list of chosen apps for the Summary in **Settings** :fa-arrow-right: **Notifications** :fa-arrow-right: **Scheduled Summary**.
* Critical Alerts can still be received instantly.
New PagerDuty app users will receive a prompt upon installing to either allow notifications or include them in a scheduled summary.
## Notification Preferences
You can quickly update your [notification rules](https://support.pagerduty.com/main/docs/user-profile#notification-rules) for high-urgency incidents. Three pre-configured options are available:
* **Never Miss a Page**: Immediately sends a Push notification, followed by an email after one minute, SMS after two minutes, and a call after three minutes.
* **Always Text First**: Immediately sends an SMS, followed by an email after one minute and a call and push notification after two minutes.
* **Always Call First**: Immediately calls, followed by an SMS after one minute and an email and push notification after two minutes.
Click **Advanced Notification Rules** to set your own preferences.
## Appearance
You can adjust various aspects of how the mobile app appears. Navigate to **More** :fa-arrow-right: :fa-cog: and tap **App Appearance**.
To change the in-app color scheme, tap **Theme** and select from the following options:
* **System**
* **Light**
* **Dark**
To change the app icon, tap **Icon** and make a selection:
* **Green (default)**
* **Blue**
* **Cream**
* **Pink**
* **Sky**
* **Yellow**
# Shared Settings
## Troubleshoot Notifications
To receive a test push notification, navigate to **More** :fa-arrow-right: :fa-cog: and tap **Troubleshooting** (Android) or **Troubleshoot Notifications** (iOS). If the notification is successful, you will receive a push notification based on your settings. If an issue occurs, a prompt will advise you on what settings may need to be adjusted to ensure you receive notifications.
Optionally, tap **Run Tests** to run troubleshooting tests again.
## Support Resources
If you need further assistance, the app's Settings provide easy access to additional resources:
* **Community Support**: Visit [PagerDuty Commons](https://community.pagerduty.com/), the PagerDuty community site.
* **Email Support**: Tap **Email Support** to email the Support Team directly.
* **PagerDuty System Status**: Check the [PagerDuty Status Page](https://status.pagerduty.com/) and sign up for notifications.
## Contact Card Settings
The [PagerDuty vCard](https://support.pagerduty.com/main/docs/notification-phone-numbers#pagerduty-vcard) is a file containing the numbers that PagerDuty notifications can come from. These numbers are saved to the **PagerDuty Outgoing Numbers** contact. The vCard updates automatically by default in the mobile app and nothing needs to be configured. Tap **Automatic Contact Card Management** to manually update the vCard. If prompted, tap **Continue** to give the PagerDuty app permission to access your contacts.
## Live Updating
Live Updating automatically updates the incidents list and incident details screen on your mobile app with the latest information. Tap the **Live Updating** checkbox (Android) or toggle (iOS) to enable or disable this option. We recommend disabling this option if you are experiencing connectivity issues.