---
updatedAt: 2026-07-08T18:56:55.000Z
agentTools:
  siteIndex: https://support.pagerduty.com/llms.txt
  projectIndex: https://support.pagerduty.com/main/llms.txt
---

# Zoom Integration | Jeli (Legacy)

<span class="badge badge-success">Jeli Part of PagerDuty</span> <span class="badge badge-danger">Legacy</span>

# Zoom + Jeli Benefits

* Create Zoom meetings in Slack.
* Automatically import Zoom data into Jeli for analysis.
* Effortlessly manage and analyze incidents.

# Requirements

> 📘 Availability
>
> Jeli is available to customers with a standalone Jeli plan, or if they are on the Enterprise Incident Management or Enterprise Customer Service Ops plans. For customers who have Jeli as part of their pricing plan, all users (regardless of [user role](/main/docs/advanced-permissions#role-types)) will have access to Jeli. Please contact our [Sales Team](https://www.pagerduty.com/contact-us/#contact-sales) to upgrade to an account plan with Jeli.
>
> At this time, Jeli is not available for accounts in the EU [service region](https://support.pagerduty.com/main/docs/service-regions) (i.e., `https://subdomain.eu.pagerduty.com`).

## In Jeli

* **Admin** permissions are required to manage Jeli integrations. To add someone as an admin, visit [User Access Management Settings](https://app.jeli.io/settings/users) in the Jeli web app.

## In Zoom

* Users must be able to read and edit Zoom integrations. Please contact your Zoom administrator to adjust your permissions.

# How it Works

* When managing incidents with Jeli in Slack, a Zoom bridge can be automatically created for you and shared with responders.
* After you resolve the Jeli incident, information about your Zoom meeting will be automatically imported into Jeli for analysis via API, e.g., start time, end time, participants.

# Integration Walkthrough

> 👍 Internal Service Account
>
> We recommend creating an internal **service account** to configure the Zoom integration. If an individual user sets up the Zoom integration and then leaves your company, the Zoom integration will no longer work. If you’re not sure how to request or set up a service account, reach out to your internal IT team.

## In Jeli

1. Navigate to **Settings** :fa-arrow-right: **Integrations** :fa-arrow-right: **Zoom**.
2. Click **Connect an account**.
3. Connecting an account will redirect you to Zoom. Follow the prompts, and click **Allow** to authorize the Jeli app.

# Zoom | Jeli Integration User Guide

After configuring the Zoom | Jeli integration, Jeli will automatically import Zoom data into your account for analysis. You can expand Zoom links in the incident transcript to provide additional meeting metadata (e.g., start time, end time, participants).

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/849755e-jeli-zoom-chat.png",
        "",
        "An image of the Slack interface detailing information about a Zoom call"
      ],
      "align": "center",
      "sizing": "75% ",
      "caption": "Zoom call details"
    }
  ]
}
[/block]

You can also see who participated in the call by clicking on the number in the **Participants** field.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/6ec7ea2-jeli-zoom-participants.png",
        "",
        "An image detailing the participant names from a Zoom call"
      ],
      "align": "center",
      "sizing": "75% ",
      "caption": "Call participants"
    }
  ]
}
[/block]

You will also now have the option to start a Zoom bridge automatically when [opening an incident using the Jeli Slack app](/docs/jeli-incidents#open-a-new-jeli-incident-in-slack-jeli-open). Select **Use Integrations** :fa-arrow-right: **Start a Zoom bridge for this incident**.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/e67a6f2-jeli-zoom-bridge-slack.gif",
        "",
        ""
      ],
      "align": "center",
      "sizing": "75% "
    }
  ]
}
[/block]

## Troubleshooting

It is possible to receive an error when hovering over Zoom links in Jeli: `We were unable to import this meeting’s information from Zoom`.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/6c8627f-jeli-zoom-troubleshooting-import-error.png",
        "",
        "A screenshot of a Zoom error message, \"We were unable to import this meeting’s information from Zoom.\""
      ],
      "align": "center",
      "sizing": "50% ",
      "caption": "Zoom error message"
    }
  ]
}
[/block]

There are a few reasons why you may be receiving this message:

* The Zoom meeting at this link was never started, or had only one participant.
* The account used to configure your Zoom integration does not have permission to this meeting.
* The Zoom meeting could not be found.
* You have a free Zoom account. Retrieving Zoom meeting participants is only available for paid Zoom accounts; please check your account to verify.

# Uninstall the Zoom | Jeli Integration

1. Log in to your Zoom Account and navigate to the Zoom App Marketplace.
2. Click **Manage** :fa-arrow-right: **Added Apps** or search for the **Jeli** app.
3. Click the **Jeli** app.
4. Click **Remove**.

[block:image]
{
  "images": [
    {
      "image": [
        "https://files.readme.io/a288e9f-jeli-zoom-remove-app.png",
        "",
        "A screenshot of the Jeli web app detailing how to remove the Zoom | Jeli Integration"
      ],
      "align": "center",
      "sizing": "75% ",
      "caption": "Remove Zoom | Jeli Integration"
    }
  ]
}
[/block]