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Generally Available: Automate on-call conflict resolution with Shift Agent
September 15th, 2025
Generally available for PagerDuty Advance customers, this AI-powered solution streamlines on-call management through intelligent conflict resolution based on PagerDuty Schedules and/or Google Calendar data. Directly from Slack, the Shift Agent can:
- Share on-call schedules and upcoming shifts
- Automatically detect PTO conflicts
- Recommend available team members for shift coverage and message them to facilitate the override
This reduces manual scheduling work, and ensures seamless on-call coverage—all while saving valuable time for more strategic work. Take the interactive Product Tour and learn more here.