With Intune support for Mobile, customers can more securely manage the PagerDuty Mobile app while improving compliance with regulations and policies. Intune’s Mobile App Management (MAM) capabilities allow organizations to enforce policies like blocking copy/paste between unmanaged apps, encrypting data, remotely wiping devices, and more. This helps organizations protect revenue by reducing data breach risks and improving compliance. Available for Enterprise Incident Management (EIM) customers. Learn more.
Manage and differentiate security incidents with the new Security Incident Type. Classify and respond to security events with tailored workflows, custom fields, and enhanced reporting. Teams can now ensure security incidents are handled with the right process and visibility, reducing the risk and cost of major operational failures. Learn more.
Trigger automated remediation at the alert level to prevent incidents from being created in the first place. Reduce responder intervention, minimize customer impact, and free up teams for higher-value work. Generally Available to AIOps and AIOps + Runbook Automation customers. Learn more.
We're excited to announce 4 new workflow actions (Get Business Service Details, Get Users on a Team, Get Alerts for an Incident, and Get User) that streamline incident management by automatically gathering and integrating critical information. These actions let you retrieve business service details, team members, alerts, and user information—while also enabling you to push this data to external services, dashboards, and Slack. Reduce manual coordination and customize data flow to match your team's needs. Available now for all Business and Enterprise plans.
Accelerate your incident response with a newly streamlined incident submission form. When triggering an incident from Slack or Microsoft Teams, our updated experience only asks for the required fields so you can get started quickly, while giving you the flexibility to add details such as Urgency and Priority when needed. Available now for all customers.
Enhance your incident response with a new way to capture and reference critical details directly in your chat channels. Responders can view and update all custom field types in dedicated Slack incident channels or Microsoft Teams incident chats, making incident collaboration smoother and faster. Available now for Business and Enterprise customers. Learn more in our Slack and Microsoft Teams user guides.
Round Robin orders will no longer restart when editing an escalation policy. The on-call sequence remains unchanged, ensuring a predictable and equitable process that streamlines operations and reduces unnecessary work.
Build more dynamic orchestrations using variables that leverage data from incidents and external systems via API to cover a more diverse set of automation use cases. Teams can initiate actions based on existing automation outputs, such as suppressing unnecessary future incidents when the diagnostics results indicate the issue has been resolved, reducing the total cost of operations, and freeing up time for value-add work such as R&D. Learn more.
Slack users can now engage with the PagerDuty Advance AI Assistant via direct message within Slack's side panel. Get context-aware responses that intelligently reference incident details from the Slack channels you are viewing, in a single, private thread with PagerDuty Advance. This minimizes context-switching and reduces operating costs by enabling more efficient workflows and focused problem-solving through automated, contextual interactions. To enable this feature, PagerDuty Admins need to reauthorize the Slack Integration. Available for PagerDuty Advance users with a Slack paid plan. Learn more.
The Operations Console allows teams to take action on time-critical incidents from a shared, centralized command center, minimizing business impact, and protecting customer experience. With the latest enhancements, responders can access key contextual information from the side panel at a glance, take actions on alerts (merge/unmerge), enrich their workflows with Custom Fields, and utilize improved filtering for faster data navigation, reducing operational costs and protecting customer experience. Learn more.