Generally available for PagerDuty Advance customers, this AI-powered solution streamlines on-call management through intelligent conflict resolution based on PagerDuty Schedules and/or Google Calendar data. Directly from Slack, the Shift Agent can:

• Share on-call schedules and upcoming shifts
• Automatically detect PTO conflicts
• Recommend available team members for shift coverage and message them to facilitate the override

This reduces manual scheduling work, and ensures seamless on-call coverage—all while saving valuable time for more strategic work. Take the interactive Product Tour and learn more here.

The Scribe Agent automatically delivers real-time transcription of Zoom calls to your Slack incident channel, and a smart summary with key topics and action items. You can add Scribe Agent to any incident-related conference bridges via your account’s AI Settings or as an Incident Workflow action. This helps ensure teams don’t miss critical information during incidents while remaining focused on resolution.

Take this interactive Product Tour and learn more here.

We're updating the Downloaded Mobile App column name to Has Mobile App and Notifications Enabled, in the User Onboarding Report, to better reflect the logic behind the column values more accurately and allude to what the data actually measures. This eliminates confusion and brings more clarity in the adoption of the Mobile app and push notifications by users. Available September 22nd, 2025. [Learn more]

The PagerDuty ServiceNow ITSM integration now supports OAuth (Client Credentials) as an alternative to Basic Authentication for webhooks. Customers can select the authentication method that best fits their security and compliance needs, helping organizations in regulated industries meet requirements and align with modern standards. Learn more.

Transform your incident resolution workflow by customizing which fields appear when resolving incidents. Select from your incident type's custom fields, inherited fields from base types, and system fields like priority to create tailored resolve forms. Enterprise customers can mark fields as required and reorder them for optimal workflow. Available on Web (Mobile and Chat support coming soon). Sign up for early access.

Automatically or manually create Jira issues during incidents with configurable conditional triggers in PagerDuty Incident Workflows, eliminating manual creation and tab switching. Teams can now ensure consistent, structured Jira issue creation for incidents as needed while reducing toil during critical response and improving post-incident visibility. Set up your automated workflows today [link] Learn more.

Securely share real-time service status updates with internal employees, partners, or VIP customers using Private or Audience-Specific Status Pages, gated by SSO (OpenID) authentication. Teams can now provide targeted, transparent communication while protecting sensitive operational information, reducing support ticket volume and building customer trust. Learn more.

Allow any Slack user to create incidents directly from chat without requiring PagerDuty accounts or profile linking. This reduces time to resolution and prevents minor issues from escalating into major operational failures. Maintain security through admin-controlled service allowlists that determine which services are available for incident creation. Learn more.

PagerDuty is enhancing incident analysis capabilities by upgrading from Postmortems to Post-Incident Reviews. US service region customers can start using Post-Incident Reviews to get better insights and start learning from incidents. You can continue to use Postmortems until January 30, 2026. Existing Postmortem reports will be automatically converted to opportunities within Post-Incident Reviews on January 30, 2026. Learn more and take the product tour.

Unlock the power of your operational data directly from Slack. The Insights Agent delivers proactive recommendations and on-demand conversational insights based on your Incidents, Services, and Teams analytics. By effortlessly surfacing operational risks, trends and patterns, this AI agent empowers data-driven decision making to build more resilient operations. Sign up for Early Access here!

Want to learn more? Join this live webinar to discover the full roster of PagerDuty AI Agents built to boost team productivity, reduce burnout, and streamline operations—plus, get an exclusive sneak peek at our upcoming SRE Agent.