Improved resolution forms with system fields that provide better operational insights (e.g. resolution notes, priority, custom fields). Business customers can customize their forms, while Enterprise customers can enforce required fields for compliance and standardization. This structured data collection enables cross-insight learning across the PagerDuty Operations Cloud. Organizations can ensure teams follow standardized processes without relying on individual compliance, while building valuable organizational knowledge. Available on Web, Mobile, and Chat, with more surfaces available soon. Learn more and watch the short demo video.
The PagerDuty MCP server now provides AI assistants and agents access to Status Pages, Incident Workflows, and On-call Management data and actions. These include:
- Status pages: see status pages and status page updates, publish new status page updates
- Incident workflows: list and start incident workflows
- On-call management: create, update, and delete schedules and escalation policies
Want to learn more?Join us for a livestream where we will demo these new capabilities.
Conduct structured, collaborative post-incident reviews that combine incident data with human context to uncover patterns, improve team processes, and drive long-term operational resilience. Teams can trigger Post-Incident Reviews seamlessly from the Incident Detail Page, Workflows, or Slack, making it easier than ever to embed continuous learning into your incident management practice. Enable the feature today through your account settings. Learn more and take the product tour.
Customers can now edit and delete incident notes directly within PagerDuty to maintain accurate incident records. Update notes to correct errors, add missing context, or remove outdated information, reducing time spent on manual workarounds and making post-incident reviews more efficient. Available now for all PagerDuty customers. Learn more or watch this short demo video.
PagerDuty now integrates with Logz.io's RCA Agent to deliver smarter, faster incident resolution. PagerDuty’s integration, once enabled via Incident Workflow action, automatically enriches Logz.io alerts with historical incident context and sends the context back into Logz.io's RCA Agent, which can then complete the root cause analysis and recommend remediation steps. This enables faster MTTR with smarter decision-making, and fewer manual hand-offs. Available for all joint PagerDuty and Logz.io customers.
Want to learn more? Read the blog and join this livestream on November 6 (8AM PST / 11AM EST) to watch a live demo.
PagerDuty’s new homepage is a command center for responders that surfaces the most critical information, like active incidents, on-call schedules, and quick actions. Eliminate context-switching and access everything you need from a single view, reducing MTTR and allowing your team to focus on high-value work. Sign up for early access.
SRE Agent can intelligently deduce the next steps for troubleshooting issues by retrieving log data from observability tools such as Grafana, Datadog and AWS CloudWatch, as well as runbook documents from tools such as Confluence and Github. By analyzing logs and runbooks, SRE Agent can guide responders through investigative, triage and resolution steps - ultimately reducing MTTR and escalations. Sign up for Early Access.
Don’t start triage and response from scratch during critical incidents. The SRE Agent automatically classifies incidents, surfaces critical context from past incidents, and recommends remediation steps. It also learns from your incident history and can generate incident playbooks that help prevent recurring issues. Generally Available in Slack as part of PagerDuty Advance and in Operations Console as part of AIOps and PagerDuty Advance. Learn more.
The PagerDuty MCP server now delivers deeper incident triage and event orchestration details via newly added APIs, enabling AI assistants and agents to access key PagerDuty data including outlier incidents, past incidents, related incidents, and service/global event orchestration configurations. Accelerate the pace of innovation by accessing your incident intelligence and automation logic via AI tools faster. Admins can also use MCP to simplify configuration and validation of AIOps features such as Alert Grouping and Event Orchestration. Want to learn more? Join us for a livestream where we will demo these new capabilities.
This custom agent in GitHub’s AI ecosystem gives users access to PagerDuty data (including change correlation, incident data, and more) directly in GitHub Copilot, saving time from context switching for faster resolution. The agent can help users analyze incident context, identify recent code changes, and suggest fixes via GitHub PRs. Learn more about PagerDuty’s MCP capabilities for GitHub and other tools here .