The PagerDuty ServiceNow ITSM integration now supports OAuth (Client Credentials) as an alternative to Basic Authentication for webhooks. Customers can select the authentication method that best fits their security and compliance needs, helping organizations in regulated industries meet requirements and align with modern standards. Learn more.
Transform your incident resolution workflow by customizing which fields appear when resolving incidents. Select from your incident type's custom fields, inherited fields from base types, and system fields like priority to create tailored resolve forms. Enterprise customers can mark fields as required and reorder them for optimal workflow. Available on Web (Mobile and Chat support coming soon). Sign up for early access.
Automatically or manually create Jira issues during incidents with configurable conditional triggers in PagerDuty Incident Workflows, eliminating manual creation and tab switching. Teams can now ensure consistent, structured Jira issue creation for incidents as needed while reducing toil during critical response and improving post-incident visibility. Set up your automated workflows today [link] Learn more.
Securely share real-time service status updates with internal employees, partners, or VIP customers using Private or Audience-Specific Status Pages, gated by SSO (OpenID) authentication. Teams can now provide targeted, transparent communication while protecting sensitive operational information, reducing support ticket volume and building customer trust. Learn more.
Allow any Slack user to create incidents directly from chat without requiring PagerDuty accounts or profile linking. This reduces time to resolution and prevents minor issues from escalating into major operational failures. Maintain security through admin-controlled service allowlists that determine which services are available for incident creation. Learn more.
PagerDuty is enhancing incident analysis capabilities by upgrading from Postmortems to Post-Incident Reviews. US service region customers can start using Post-Incident Reviews to get better insights and start learning from incidents. You can continue to use Postmortems until January 30, 2026. Existing Postmortem reports will be automatically converted to opportunities within Post-Incident Reviews on January 30, 2026. Learn more and take the product tour.
Unlock the power of your operational data directly from Slack. The Insights Agent delivers proactive recommendations and on-demand conversational insights based on your Incidents, Services, and Teams analytics. By effortlessly surfacing operational risks, trends and patterns, this AI agent empowers data-driven decision making to build more resilient operations. Sign up for Early Access here!
Want to learn more? Join this live webinar to discover the full roster of PagerDuty AI Agents built to boost team productivity, reduce burnout, and streamline operations—plus, get an exclusive sneak peek at our upcoming SRE Agent.
The PagerDuty Advance integration with Amazon Q Business index enables quick access to critical data from across your Amazon Q Business connected apps like Confluence or GitHub. Boost operational efficiency and accelerate incident resolution by surfacing key enterprise knowledge in Slack or Microsoft Teams, without manual toil or context switching.
Generally available to PagerDuty Advance customers. Learn more here.
The Scribe Agent automatically transcribes your Zoom calls in real-time and delivers the transcripts to Slack, including a summary of key discussion topics and action items. This ensures teams can capture critical information and document their shared knowledge without disrupting their workflow. Sign up for Early Access here .
Conduct structured, collaborative post-incident reviews that combine incident data with human context to uncover patterns, improve team processes, and drive long-term operational resilience. Teams can trigger Post-Incident Reviews seamlessly from the Incident Detail Page, Workflows, or Slack, making it easier than ever to embed continuous learning into your incident management practice. Available now for Professional, Business, and Enterprise Incident Management (EIM) plan customers in the US region – enable the feature today through your account settings. Learn more.