PagerDuty now integrates with Logz.io's RCA Agent to deliver smarter, faster incident resolution. PagerDuty’s integration, once enabled via Incident Workflow action, automatically enriches Logz.io alerts with historical incident context and sends the context back into Logz.io's RCA Agent, which can then complete the root cause analysis and recommend remediation steps. This enables faster MTTR with smarter decision-making, and fewer manual hand-offs. Available for all joint PagerDuty and Logz.io customers.

Want to learn more? Read the blog and join this livestream on November 6 (8AM PST / 11AM EST) to watch a live demo.

PagerDuty’s new homepage is a command center for responders that surfaces the most critical information, like active incidents, on-call schedules, and quick actions. Eliminate context-switching and access everything you need from a single view, reducing MTTR and allowing your team to focus on high-value work. Sign up for early access.

SRE Agent can intelligently deduce the next steps for troubleshooting issues by retrieving log data from observability tools such as Grafana, Datadog and AWS CloudWatch, as well as runbook documents from tools such as Confluence and Github. By analyzing logs and runbooks, SRE Agent can guide responders through investigative, triage and resolution steps - ultimately reducing MTTR and escalations. Sign up for Early Access.

Don’t start triage and response from scratch during critical incidents. The SRE Agent automatically classifies incidents, surfaces critical context from past incidents, and recommends remediation steps. It also learns from your incident history and can generate incident playbooks that help prevent recurring issues. Generally Available in Slack as part of PagerDuty Advance and in Operations Console as part of AIOps and PagerDuty Advance. Learn more.

The PagerDuty MCP server now delivers deeper incident triage and event orchestration details via newly added APIs, enabling AI assistants and agents to access key PagerDuty data including outlier incidents, past incidents, related incidents, and service/global event orchestration configurations. Accelerate the pace of innovation by accessing your incident intelligence and automation logic via AI tools faster. Admins can also use MCP to simplify configuration and validation of AIOps features such as Alert Grouping and Event Orchestration. Want to learn more? Join us for a livestream where we will demo these new capabilities.

This custom agent in GitHub’s AI ecosystem gives users access to PagerDuty data (including change correlation, incident data, and more) directly in GitHub Copilot, saving time from context switching for faster resolution. The agent can help users analyze incident context, identify recent code changes, and suggest fixes via GitHub PRs. Learn more about PagerDuty’s MCP capabilities for GitHub and other tools here .

Now that the PagerDuty plugin for Backstage also supports Spotify Portal, you can embed incident management capabilities directly into your Spotify developer portals, helping to eliminate context switching that slows incident response. View active incidents, check on-call schedules, trigger incidents, and map service dependencies without leaving your Spotify Portal environment. The plugin includes automated service mapping with bidirectional sync so you can choose PagerDuty or Spotify Portal as your source of truth for service topology. By embedding PagerDuty into Spotify Portal, consolidate your operational stack to a single interface, accelerating developer velocity and enhancing operational excellence. Available now for all PagerDuty customers. Read the launch blog to learn more. Get started with documentation.

Unlock the power of your operational data directly from Slack. Available for all PagerDuty Advance customers, Insights Agent offers proactive recommendations and on-demand insights based on Incidents, Services, and Teams Analytics. By surfacing risks, trends and optimization opportunities with no toil, this AI agent empowers teams to build more resilient operations and get ahead of potential issues. Take the interactive Product Tour and watch the demo.

We’ve launched over 150+ platform enhancements and updates, plus announced AI innovations and new and improved integrations. Check out what you can expect to see starting today and extending across the next two quarters.

End-to-end Incident Management

We’ve introduced over 150 customer-driven updates to make incident management more flexible and adaptable to your workflows. Additionally, we’ve announced new features including Flexible Shifts (forthcoming EA) for simplified, recurring on-call scheduling, Shift Agent (GA) for managing conflicts and overrides directly in chat, and enhancements such as Required Fields on Resolve (EA), Reopen Incidents (GA), Renotify Responders (forthcoming), and Add Attachment to Incidents (EA).

Purpose-built AI-powered Operations

This release expands automation and AI capabilities across the incident lifecycle with new and enhanced AI agents designed to accelerate response and reduce manual effort. Scribe Agent (GA), SRE Agent (EA), and Insights Agent (EA) provide automated call transcriptions, smart summaries, support for triage and remediation, and proactive recommendations. AI Orchestrations (forthcoming EA) further enable proactive incident response through machine learning-driven recommendations.

Integrated Developer Experiences

We’re embedding PagerDuty more deeply into your existing tools and workflows. The MCP Server (GA) now supports both remote and local connections to AI toolkits and IDEs, while the enhanced Backstage integration (GA) offers deeper insights. Chat-native experiences are also being enhanced in both Slack (GA) and Microsoft Teams (forthcoming EA) with AI-first workflows and easier onboarding.

Please see our table of all 150 changes below:

PagerDuty's new Slack Work Objects integration brings critical context and actionable incident details directly into Slack, keeping your team focused and responsive without ever leaving their conversation flow. Rich, metadata-powered previews and persistent side panels provide real-time incident status and management capabilities with secure, authenticated access to sensitive data. By centralizing incident response within Slack, teams respond faster and collaborate more effectively. Available for all customers using the Slack integration.