Round Robin orders will no longer restart when editing an escalation policy. The on-call sequence remains unchanged, ensuring a predictable and equitable process that streamlines operations and reduces unnecessary work.

Build more dynamic orchestrations using variables that leverage data from incidents and external systems via API to cover a more diverse set of automation use cases. Teams can initiate actions based on existing automation outputs, such as suppressing unnecessary future incidents when the diagnostics results indicate the issue has been resolved, reducing the total cost of operations, and freeing up time for value-add work such as R&D. Learn more.

Slack users can now engage with the PagerDuty Advance AI Assistant via direct message within Slack's side panel. Get context-aware responses that intelligently reference incident details from the Slack channels you are viewing, in a single, private thread with PagerDuty Advance. This minimizes context-switching and reduces operating costs by enabling more efficient workflows and focused problem-solving through automated, contextual interactions. To enable this feature, PagerDuty Admins need to reauthorize the Slack Integration. Available for PagerDuty Advance users with a Slack paid plan. Learn more.

The Operations Console allows teams to take action on time-critical incidents from a shared, centralized command center, minimizing business impact, and protecting customer experience. With the latest enhancements, responders can access key contextual information from the side panel at a glance, take actions on alerts (merge/unmerge), enrich their workflows with Custom Fields, and utilize improved filtering for faster data navigation, reducing operational costs and protecting customer experience. Learn more.

Easily move incidents across services with minimal clicks, from the incident’s web detail page. The result? Streamlined triage, faster resolution, and accurate metrics for enhanced operational insights. Watch it in action in this demo.

PagerDuty can now notify users of incidents and add responder requests via phone call. Users will have the option to select their preferred language to receive notifications. To change your language, see this knowledge base article for more information.