Allow any Slack user to create incidents directly from chat without requiring PagerDuty accounts or profile linking. This reduces time to resolution and prevents minor issues from escalating into major operational failures. Maintain security through admin-controlled service allowlists that determine which services are available for incident creation. Learn more.

PagerDuty is enhancing incident analysis capabilities by upgrading from Postmortems to Post-Incident Reviews. US service region customers can start using Post-Incident Reviews to get better insights and start learning from incidents. You can continue to use Postmortems until January 30, 2026. Existing Postmortem reports will be automatically converted to opportunities within Post-Incident Reviews on January 30, 2026. Learn more and take the product tour.

Unlock the power of your operational data directly from Slack. The Insights Agent delivers proactive recommendations and on-demand conversational insights based on your Incidents, Services, and Teams analytics. By effortlessly surfacing operational risks, trends and patterns, this AI agent empowers data-driven decision making to build more resilient operations. Sign up for Early Access here!

Want to learn more? Join this live webinar to discover the full roster of PagerDuty AI Agents built to boost team productivity, reduce burnout, and streamline operations—plus, get an exclusive sneak peek at our upcoming SRE Agent.

The PagerDuty Advance integration with Amazon Q Business index enables quick access to critical data from across your Amazon Q Business connected apps like Confluence or GitHub. Boost operational efficiency and accelerate incident resolution by surfacing key enterprise knowledge in Slack or Microsoft Teams, without manual toil or context switching.

Generally available to PagerDuty Advance customers. Learn more here.

The Scribe Agent automatically transcribes your Zoom calls in real-time and delivers the transcripts to Slack, including a summary of key discussion topics and action items. This ensures teams can capture critical information and document their shared knowledge without disrupting their workflow. Sign up for Early Access here .

Conduct structured, collaborative post-incident reviews that combine incident data with human context to uncover patterns, improve team processes, and drive long-term operational resilience. Teams can trigger Post-Incident Reviews seamlessly from the Incident Detail Page, Workflows, or Slack, making it easier than ever to embed continuous learning into your incident management practice. Available now for Professional, Business, and Enterprise Incident Management (EIM) plan customers in the US region – enable the feature today through your account settings. Learn more.

As part of our new incident management plans announced earlier this year, Business plan customers can now assign specific team members or escalation policies to this new custom role during incidents, standardizing and adding structure to their incident management. Generally available for Business plan customers. Learn more.

Create scalable, event-driven automations with a new user experience for building orchestration rules. This enhancement reduces redundant rules, the time to build advanced orchestrations, and provides a centralized location for minor data cleaning activities. Learn more.

Without leaving Slack, users can instantly access critical data from Amazon Q Business connected apps like Confluence or GitHub. This improves operational efficiency and accelerates incident resolution by surfacing key enterprise knowledge without manual toil or context switching.

This new capability builds upon the existing functionality to take PagerDuty actions directly from Amazon Q Business. Early access to integrate Amazon Q Business is open to PagerDuty Advance customers—sign up here.

Get intelligent, stress-free on-call conflict resolution with the Shift Agent. In Slack, share any planned time off with the agent to quickly surface potential conflicts with upcoming shifts. Prompt the agent to list who is available to take those shifts, ensuring seamless coverage without the manual toil. Sign up for Early Access here.