Introduction

What is PagerDuty?

PagerDuty is an incident management platform that provides reliable incident notifications via email, push, SMS, and phone, as well as automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly.

Getting Help

PagerDuty Community

Connect with talented users and find innovative ways to expand the power of PagerDuty. Ask questions, find answers, create your own support group. The answers are out there, and we are here to help.

Join the Community

Contact Support

Our support team is available to help by phone, email, live chat & Twitter.

1-844-700-DUTY
1-415-805-7070
support@pagerduty.com

Twitter

There are three Twitter accounts that PagerDuty uses:

@pagerduty

This is our general-purpose account. Follow it to educate yourself about our service, find out about blog posts and use cases, and discover how we can we help you do your job better.

@pagerdutyops

This is our status hotline. Whenever anything seriously goes wrong, it will be posted here and on our status page. Only operational issues of high importance will be posted here; when a tweet goes out from this account, you'll probably want to know. You should also check this account in the event of downtime. While we strive to prevent outages, should one happen, the notification will be posted here.

If you only follow one PagerDuty Twitter account, we recommend you follow @pagerdutyops. Follow the steps outlined in this article to be notified via SMS immediately when @pagerdutyops tweets. Subscribe to our status page to receive email/SMS/webhook notifications and Atom/RSS feeds when we are experiencing an outage or operational issue.

@pagerdutyhelp

This account is how we reach out to resolve customer service issues that come to us through Twitter. If you receive a response concerning a PagerDuty issue you tweeted about earlier, it will come from here. Additionally, updates to outages will come from this account.

Introduction