150+ Platform Enhancements and Updates

We’ve launched over 150+ platform enhancements and updates, plus announced AI innovations and new and improved integrations. Check out what you can expect to see starting today and extending across the next two quarters.

End-to-end Incident Management

We’ve introduced over 150 customer-driven updates to make incident management more flexible and adaptable to your workflows. Additionally, we’ve announced new features including Flexible Shifts (forthcoming EA) for simplified, recurring on-call scheduling, Shift Agent (GA) for managing conflicts and overrides directly in chat, and enhancements such as Required Fields on Resolve (EA), Reopen Incidents (GA), Renotify Responders (forthcoming), and Add Attachment to Incidents (EA).

Purpose-built AI-powered Operations

This release expands automation and AI capabilities across the incident lifecycle with new and enhanced AI agents designed to accelerate response and reduce manual effort. Scribe Agent (GA), SRE Agent (EA), and Insights Agent (EA) provide automated call transcriptions, smart summaries, support for triage and remediation, and proactive recommendations. AI Orchestrations (forthcoming EA) further enable proactive incident response through machine learning-driven recommendations.

Integrated Developer Experiences

We’re embedding PagerDuty more deeply into your existing tools and workflows. The MCP Server (GA) now supports both remote and local connections to AI toolkits and IDEs, while the enhanced Backstage integration (GA) offers deeper insights. Chat-native experiences are also being enhanced in both Slack (GA) and Microsoft Teams (forthcoming EA) with AI-first workflows and easier onboarding.

Please see our table of all 150 changes below:

Improvements:

Service graph navigation improvements via service dependencies
Operations Console: Date filter now shows current time
Service Dependencies: Manage Service Dependencies directly navigates to the Service Dependency page
Rundeck: Job Export: Added creation date to API response
Analytics: Added Escalation Policy filter to Responders report
Mobile App: Updated Download Mobile App header
User Onboarding: Real-time report update status
PagerDuty Advance: Analytics Dashboard provides visibility into expired credits
PagerDuty Advance: Navigation bar improvements
PagerDuty Advance: Expired trials analytics support
PagerDuty Advance: Updated trial expiration page
PagerDuty Advance: Improved Japanese language support
PagerDuty Advance: PagerDuty proactive insights on Slack only showed to AIOps accounts
Scribe Agent: Updated Scribe card with meeting participants
Scribe Agent: Improved configuration settings
Scribe Agent: Added meeting participants to Scribe Agent summary
Scribe Agent: Add participant tracking to Scribe output
PagerDuty Advance: Improved unclear request handling
PagerDuty Advance: show availability of agents on different surfaces
PagerDuty Advance: Improved integration prerequisites that prevent users from enabling Slack or MS Teams as a surface unless the integration has already been set up
PagerDuty Advance: Dynamic next step suggestions
PagerDuty Advance: Added Change Event URLs to Slack/Microsoft Teams cards
PagerDuty Advance: Amazon Q button only displayed when connected to account
PagerDuty Advance: ability to send the 'timezone' field from Microsoft Teams
PagerDuty Advance: Use user timezone to convert dates in response
Service Creation: Enhanced Accessibility
Event Orchestration: Enhanced Rule Creation form with Improved Accessibility
Event Orchestration: Consistent Dynamic Routing Behavior Across Service Name and ID
International SMS: Prevent duplicate international requests
User Profile: Added URL routing
Admin: SMS verification skip controls
China Phone Numbers: Removed SMS verification requirement
Geolocation API: Added verification status
Push Notifications: Added contact method index number for duplicate names
Conference Bridge: Improved voicemail clarity
Schedule Overrides: Improved page navigation behavior
OCHON Emails: Readability improvements
Mobile App (Android): Push notification contact method limits warning due to many contact methods
Mobile App (Android): Detect Missing Device Registration
Mobile App (Android): Push notification status warnings
Mobile App (iOS): Push notification status warnings
Mobile App (iOS): Improved notification troubleshooting
Post-Incident Reviews: Added Incident ID column
Post-Incident Reviews: Jeli updated to PagerDuty brand colors
Insights Agent: Reduced repetition in response output
Insights Agent: Improved Time-Based Metric Output Formatting
Insights Agent: Improved agent response accuracy and consistency
Insights Agent: Improved Insights Agent Output Format
ServiceNow Integration: Redesigned integration health-check page for clearer status visibility and easier troubleshooting
Status Pages: UI/UX improvements to page history and posts
Jira Cloud Integration: Dark theme support
Analytics: Add Escalation Policy column to Responders report
Post-incident-reviews: improve error message when user does not have permissions to view opportunity
Scribe Agent: Improve card output after meeting ends
Scribe Agent: Add /pd scribe command to slash command help menu

Enhancements:

Operations Console: Timeline support in side panel
Operations Console: Ability to create incidents directly from the Console
Service Enable/Disable Audit Trail reporting
Operations Console: expanded the allowed interval for creating filters from 31 to 61 days
Rundeck: Added log4j2 configs for preauthentication to all default templates
Analytics: New Ack Rate Charts
Analytics Dashboard: Added chart drill-down capability
Event Orchestration: Added Page Titles for Better Navigation
Contact Methods: Modern redesign
Notification Rules: Streamlined interface
Admin: SMS verification override capability
New User Profile Tab
User Profile: Feature toggle support
Post-Incident Reviews: Incident status updates now shown in PIR narrative evidence
Post-Incident Reviews: Custom field changes now shown in PIR narrative evidence
Post-Incident Reviews: PagerDuty incident ID displayed more prominently in Post-Incident Reviews
Jira Cloud Integration: Enable/Disable Configurations via API
Jira Cloud Integration: Remember Configurations table preferences and pagination
Jira Cloud Integration: Bulk JQL validation for configurations
Jira Server Integration: Dark theme support for Jira Server version 10+
Status Pages: Auto-refresh functionality to keep the open status page up-to-date
Jira Server Integration: Personal Access Token support for Jira Server
Status Pages: Ability to set Publish Time for Post creation and updates
Jira Cloud Integration: Added Incident Reopen support
Jira Cloud Integration: JQL validation on Configuration New/Edit form
Jira Cloud Integration: Ability to Enable/Disable Configurations
Slack: Extended threading in dedicated incident channels
Slack: Added embedded responder links
Slack: Added customizable notification detail levels
Slack: Remove redundant information in Dedicated Channels notifications
Slack: Enhanced API bot token fallback to support automation without requiring individual PagerDuty-Slack user account linking
PD Advance Agents: Japanese support to RAG, Shift and Insights Agent

Performance:

Web-app performance improvements for all pages
Service listing performance improvements across pages
Improved performance loading service dependencies
PagerDuty Advance: Faster channel summarization
Schedules: Page load time improvements
Schedules API: Performance improvements
Teams Page: Improved performance of escalation policies tab
Teams Page: Improved performance of services tab
Incidents Page: Improved performance of incident timeline
Account Page: Improved performance of /account/incident_priorities
AIOPs: Latency improvement for recent changes and probable origin
Status Pages: Improved automated incidents performance

Accessibility:

Teams Page: Enhanced accessibility of escalation policies tab
Teams Page: Enhanced accessibility of services tab
Incidents Page: Enhanced accessibility of incident timeline
Account Page: Enhanced accessibility of /account/incident_priorities

Bug Fixes:

Fixed: Intermittent error when changing impacted service
Global search: fixed indexing issue with incident notes
Service Dependencies page: Fixed 'Try our API' link
Operations Console: Fixed service name search inconsistency
Rundeck: Project export: Fixed select/deselect all functionality
Rundeck: Fixed project export in version 5.14.1
PagerDuty Advance: Credit Breakdown Chart shows Total Credits Used
Analytics: Fixed Service Uptime chart display
Analytics: Team drilldown for unassociated teams
Account setup completion banner does not dissappear after complete.
Incident Activity data consistency between UI and CSV
Fixed: Weekly Analytics email delivery
Analytics: Fixed: Responders do not respect filter settings
Analytics: fixed issue with respecting user permissions in insights
Trial Onboarding: Fixed modal display after integration skip
User Report (UI): Fixed error Code 429 with user Salesforce
User Report (UI): Fixed teams dropdown duplicate text and behavior
Fixed country code selection not behaving correctly during onboarding
Analytics: Fixed timezone handling issue in User Report
PagerDuty Advance: Fixed Agent Console UI to show the correct number of used credits
Conference Bridge: Fixed One-Touch Join feature inconsistent bevahiour
Schedules: Fixed DST midnight timezone display
Fixed: Incident timeline displays incorrect responder info when multiple targets
Fixed overrides not being removed for inactive users
Post-Incident Reviews: Fixed Jira ticket addition to Post-Incident Reviews
Shift Agent: Fixed team schedule lookup
Shift Agent: Improved query matching accuracy
Shift Agent: Fixed multi-team on-call information
Shift Agent: Fixed last shifts follow up routing
PagerDuty Advance Agent: Fixed general question routing
Shift Agent: Improved service name matching
Insights Agent: Improved MTTx calculations of multiple services/teams
Shift Agent: Inaccurate answer for oncall shifts for team
Event Transformer documentation link broken on app registration
AIOPs: Consistency improvements to matching logic
Status Pages: Better date/time selection validation for scheduled maintenance
Salesforce Integration: Support disable/enable triggers on Case object
Status Pages: Fixed "All External Status Page" breadcrumb navigation in Template creation/edit form
Salesforce Integration: Resolved broken "Go to PagerDuty" link
Status Pages: Fixed audience settings fetch
Status Pages: Fixed post update review flow when post does not exist
Status Pages: Fixed post update form to respect saved value for notifications checkbox
Status Pages: Fixed maintenance post ordering by start date
Zendesk: Fixed urgency mapping
Salesforce Integration: Resolved configuration summary showing 'Webhook Not Connected'

Text/Copy Improvements:

Scribe Agent: Improved Scribe Agent card copy
Add "Message frequency varies." copy to registering Contact method
Post-Incident Reviews: Renamed “Opportunity” to “Post-Incident Review” Across Jeli and PagerDuty Surfaces