Shift from reactive to proactive by leveraging AI Orchestrations to identify actions to automate based on past responder behavior. Using machine learning that has been fed historical event and incident data, AI Orchestrations will suggest actionable Event Orchestration rules to create event-driven automations. Read the KB article, watch the demo, and sign up for Early Access.

Configure the Operations Console to show the incident types and custom fields relevant to you by selecting from a drop down or by using the filter builder. You can also modify the columns to display custom fields by using the column picker. Use this feature to surface your team’s unique metadata so you can have all of the information you need in a single pane of glass to resolve incidents faster. Generally Available to AIOps customers.

Customers using SSO with SAML and a pinned/static PagerDuty SAML signing certificate must update to the new certificate before January 5, 2026 to avoid login failures. The current certificate expires January 5, 2026 and will be removed on December 29, 2025 between 6–7 PM UTC. If your IdP pulls our SAML metadata dynamically (not pinned), no action is required.

Download the End entity and intermediate CA certificate in a single file or End entity certificate . For identification, the new certificate's serial number is 0c1c94a8afa209458553f3c08bf53697 and the old certificate's serial number is031e78b577bc1f4aae7312e07a8b0afb . Learn more about Single Sign-On and SAML with PagerDuty.

Agent-to-agent interaction is here! PagerDuty Advance MCP/API support lets AI agents and assistants securely contact PagerDuty Advance. Teams can access incident context, history, and runbooks from the SRE agent, query the Insights agent for proactive ways to improve, or alter on-call coverage with Shift agent from their AI-enabled platform of choice. Request access here .

Accelerate incident resolution with PagerDuty's forthcoming Azure AI SRE Agent integration, with Early Access planned for December 2025! This prototype agent-to-agent collaboration will allow the Azure SRE Agent to request historic incident context and recommended runbook diagnostic steps from PagerDuty Advance. Sign up for the forthcoming Early Access in December.

Improved resolution forms with system fields that provide better operational insights (e.g. resolution notes, priority, custom fields). Business customers can customize their forms, while Enterprise customers can enforce required fields for compliance and standardization. This structured data collection enables cross-insight learning across the PagerDuty Operations Cloud. Organizations can ensure teams follow standardized processes without relying on individual compliance, while building valuable organizational knowledge. Available on Web, Mobile, and Chat, with more surfaces available soon. Learn more and watch the short demo video.

The PagerDuty MCP server now provides AI assistants and agents access to Status Pages, Incident Workflows, and On-call Management data and actions. These include:

• Status pages: see status pages and status page updates, publish new status page updates
• Incident workflows: list and start incident workflows
• On-call management: create, update, and delete schedules and escalation policies

Want to learn more?Join us for a livestream where we will demo these new capabilities.

Conduct structured, collaborative post-incident reviews that combine incident data with human context to uncover patterns, improve team processes, and drive long-term operational resilience. Teams can trigger Post-Incident Reviews seamlessly from the Incident Detail Page, Workflows, or Slack, making it easier than ever to embed continuous learning into your incident management practice. Enable the feature today through your account settings. Learn more and take the product tour.

Customers can now edit and delete incident notes directly within PagerDuty to maintain accurate incident records. Update notes to correct errors, add missing context, or remove outdated information, reducing time spent on manual workarounds and making post-incident reviews more efficient. Available now for all PagerDuty customers. Learn more or watch this short demo video.

PagerDuty now integrates with Logz.io's RCA Agent to deliver smarter, faster incident resolution. PagerDuty’s integration, once enabled via Incident Workflow action, automatically enriches Logz.io alerts with historical incident context and sends the context back into Logz.io's RCA Agent, which can then complete the root cause analysis and recommend remediation steps. This enables faster MTTR with smarter decision-making, and fewer manual hand-offs. Available for all joint PagerDuty and Logz.io customers.

Want to learn more? Read the blog and join this livestream on November 6 (8AM PST / 11AM EST) to watch a live demo.