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Reopen Incident is now Generally Available to all customers
September 22nd, 2025
Reactivate resolved incidents directly from PagerDuty while preserving all context, notes, and history. Teams can assign reopened incidents to users or escalation policies, maintaining proper notification flows and reducing operational overhead by eliminating the need to create duplicate incidents. Please note: Integration behaviors vary by ITSM/CSM system - reopening incidents in ServiceNow creates separate new PagerDuty incidents, while Jira support varies by version. Generally available to all customers on the Incident Details Page, with Chat and Mobile coming soon. Learn more.