July 2024

New Alerts Table View UI

We are bringing updates to our UI on the Alerts table view (Incidents > Alerts). Key changes include a new option for a custom time range on the created filter, improving the old static range options. Additionally, the ‘show details’ option is now an expansion button. You will begin to see these changes gradually over the next few weeks.
For more information, read this Knowledge Base article.

Route incidents at scale with Dynamic Routing, now Generally Available for PagerDuty AIOps!

Route incidents at scale with Dynamic Routing, now Generally Available for PagerDuty AIOps customers. This feature allows organizations to leverage historical data and system state to dynamically adapt routing rules. It also ensures that teams can run fast and manage and maintain incident response processes at scale for an unlimited number of services. For more information, read this Knowledge Base article.

Generally Available: Escalate incidents at scale with Dynamic Escalation Policy Assignment (PagerDuty AIOps)

Dynamic Escalation Policy Assignment is now Generally Available to AIOps customers. This feature ensures the right responder is notified by dynamically assigning escalation policies based on event data and overriding policies defined at the service level. For more information, see this Knowledge Base article.

New Jeli Opportunity and Narrative Builder editing enhancements

Benefit from 3 new enhancements to text entry and Markdown support in Jeli to easily highlight key data points in the incident narrative you’re creating:

• Markdown display is now supported for all fields within an Opportunity
• Markdown preview is available when editing the Narrative Builder markers
• Click-to-edit ability was removed from the Executive Summary, Takeaways, and Quick Actions sections, to avoid overwrites while showcasing key information during post-incident reviews.

Learn more about Jeli Opportunities and Narrative Builder here.

June 2024

Operations Console Early Access Now Available for AIOps customers [New functions added!]

Central IT teams like NOC, ITOps, and SRE need a shared, real-time view of incoming incidents and their systems' operational health to minimize business impact and protect customer experience. The PagerDuty Operations Console enables users to create customized views with flexible filters to triage and take action on issues from a centralized location in real time. We recently added two new functions:

• View/filter/search alert custom detail fields onto the Incidents table
• Perform single/bulk actions directly in the Operations Console

AIOps customers can sign up for Early Access here.

Re-login may be required for PagerDuty Apps and Integrations to access your PagerDuty account
To bolster the security of our services, we are deprecating our legacy OAuth tokens (ones issued before Feb 2022), which previously did not expire. This update will be implemented in the next 4 to 5 weeks, starting with the mobile app. If your integrations (REST APIs or Apps) and PagerDuty mobile app use these tokens, you must log out and log in again to your mobile apps and PagerDuty integrations to prevent any service interruptions. Importantly, rest assured that this will not affect any on-call paging functionality, ensuring the continuity of your operations.

Jeli Opportunity Stages Timeline generally available for all PagerDuty plans including Jeli Incident Analysis
The new Opportunity Stages Timeline provides an at-a-glance view on the status of each Post Incident Review in the Jeli environment. The timeline is displayed at the top of each Opportunity page, highlighting the active Opportunity Stage at the moment. Learn more about Opportunity Stages here.

Now in Early Access: Operational Maturity Personalized Recommendations

Discover how to elevate your team’s operational efficiency with our new Operational Maturity Recommendations! This feature delivers personalized top 3 actions to improve team performance, ideal for leaders seeking to optimize practices with actionable insights. Visit and assess your Operational Maturity today via Analytics Operational Maturity. Access the EA page and select 'Operational Maturity Personalized Recommendations - Beta' to join the program.

Global Intelligent Alert Grouping now in Early Access

AIOps customers can use PagerDuty’s proprietary machine learning algorithms to learn from both system and human data when grouping alerts for noise reduction across multiple services. Users can also combine both Content-Based and Intelligent Alert Grouping with a flexible time window for maximum precision and correlation control across multiple services. Interested AIOps customers should sign up for Early Access and select Global Intelligent Alert Grouping.

May 2024

Route incidents at scale with Dynamic Routing - now EA!

Route incidents at scale with Dynamic Routing – now Early Access for PagerDuty AIOps customers. This feature allows organizations to leverage historical data and system state to dynamically adapt routing rules. It also ensures that teams can run fast and manage and maintain incident response processes at scale for an unlimited number of services. If you are interested in trying Dynamic Routing, reach out to your account team.

Track Post-incident Reviews with Opportunity Stages

Opportunity Stages provide visibility on which incidents are or have been investigated within Post-incident Reviews. There are 5 Stages to pick from: Unassigned, Assigned, In Progress, In Review, Completed. You can filter Opportunities by Stage, using the search functionality on the Opportunity list page. Learn more.

Create a Jeli Post-incident Review from PagerDuty

Enterprise Incident Management and Customer Service Ops users can now create a Jeli Post-incident Review directly from a PagerDuty incident page—with just one click. This kickstarts the Post-incident Review process immediately and connects the full incident lifecycle in a single flow. Jeli Post-incident Reviews can be accessed directly from the PagerDuty global navigation bar. Learn more.

Incident Roles - Now Available on PagerDuty Web UI

We are thrilled to introduce Incident Roles in our PagerDuty Web UI, an enhancement initially available only via the Slack Experience. This feature streamlines incident management and boosts efficiency by allowing flexible role assignments, automated processes, and comprehensive access, ensuring each team member knows their responsibilities for effective decision-making and resolution. Learn more.

We encourage you to explore these new capabilities through our knowledge base and see how they can improve your incident management process.

April 2024

Dynamic Escalation Policy Assignment now Early Access!

Dynamic Escalation Policy Assignment is now Early Access for AIOps customers. This feature ensures the right responder is notified by dynamically assigning escalation policies based on event data and overriding policies defined at the service level. If you are interested in trying Dynamic Escalation Policy Assignment, fill out this form.

Insights

The escalation policy ID and name shown in Insights now respect the escalation policy used in the incident as it changes. Previously the escalation policy associated with the incident's service was always shown.

See the developer changelog for more technical details.

March 2024

Public API Support for Status Pages
Status Pages Customers can now CRUD actions to post, update, and manage subscribers for PagerDuty Internal and External Status pages. Learn More.

Unified Alert Grouping on a Single Service

Combine both Content-Based and Intelligent Alert Grouping with a flexible time window for maximum precision and correlation control. Specify which fields and criteria need to be met before Intelligent Alert Grouping is applied on a single service. Now generally available to AIOps customers only. For more information, check out the KB article.

New Enterprise plan for PagerDuty Incident Management

We’ve launched a new Enterprise plan for Incident Management by combining capabilities from our Jeli acquisition with our latest incident management innovations into a single end-to-end offering. The unified platform eliminates guesswork with built-in automation and guides remediation throughout the incident lifecycle. Learn more.

February 2024

Unified Alert Grouping Available for Early Access
Combine both Content-Based and Intelligent Alert Grouping with a flexible time window for maximum precision and correlation control. Specify which fields and criteria need to be met before Intelligent Alert Grouping is applied on a single service. Early access is available now for AIOps customers only. Learn more.

PagerDuty for Customer Service in Salesforce
Release notes for Version 3.13 of the PagerDuty for Salesforce service cloud application in Salesforce appexchange.

• PagerDuty Incident actions to update the PagerDuty incident Conference and Description fields with values from fields in Salesforce.

PagerDuty for Customer Service in ServiceNow CSM
Release notes for Version 2.3 of the PagerDuty for ServiceNow CSM application in the ServiceNow Store.

• Support for ServiceNow Vancouver
• Support for the PagerDuty Widget on the Case Page in the CSM Configurable workspace

January 2024

Sunsetting Incidents Only Setting

Beginning February 2024 we will be sunsetting the Incidents Only service setting. As of this change, new services will not be able to be created via UI or API with the Incidents Only service setting. If you currently use this setting, your services will be migrated automatically with the exception of Webhook V2 or V3 users who have received additional advance communication. Learn more.

Mobile App: Analytics Widget on Home Screen GA

We're excited to announce the general availability of the Analytics Widget on the PagerDuty Mobile App home screen. Users can now Monitor their Team's MTTA and MTTR, plus the count and details of High Urgency Incidents from the previous month until yesterday. The card also highlights the specific date range covered and compares trends with data from 30 days before the selected period.

Small UI change for Event Orchestration

As of January 17, some customers may see a small UI change as we prepare for a staged rollout of improvements to the Event Orchestration rule creation module. This includes an improved drop down to select which actions should be applied to an Event Orchestration.