Unlock the power of your operational data directly from Slack. Available for all PagerDuty Advance customers, Insights Agent offers proactive recommendations and on-demand insights based on Incidents, Services, and Teams Analytics. By surfacing risks, trends and optimization opportunities with no toil, this AI agent empowers teams to build more resilient operations and get ahead of potential issues. Take the interactive Product Tour and watch the demo.

We’ve launched over 150+ platform enhancements and updates, plus announced AI innovations and new and improved integrations. Check out what you can expect to see starting today and extending across the next two quarters.

End-to-end Incident Management

We’ve introduced over 150 customer-driven updates to make incident management more flexible and adaptable to your workflows. Additionally, we’ve announced new features including Flexible Shifts (forthcoming EA) for simplified, recurring on-call scheduling, Shift Agent (GA) for managing conflicts and overrides directly in chat, and enhancements such as Required Fields on Resolve (EA), Reopen Incidents (GA), Renotify Responders (forthcoming), and Add Attachment to Incidents (EA).

Purpose-built AI-powered Operations

This release expands automation and AI capabilities across the incident lifecycle with new and enhanced AI agents designed to accelerate response and reduce manual effort. Scribe Agent (GA), SRE Agent (EA), and Insights Agent (EA) provide automated call transcriptions, smart summaries, support for triage and remediation, and proactive recommendations. AI Orchestrations (forthcoming EA) further enable proactive incident response through machine learning-driven recommendations.

Integrated Developer Experiences

We’re embedding PagerDuty more deeply into your existing tools and workflows. The MCP Server (GA) now supports both remote and local connections to AI toolkits and IDEs, while the enhanced Backstage integration (GA) offers deeper insights. Chat-native experiences are also being enhanced in both Slack (GA) and Microsoft Teams (forthcoming EA) with AI-first workflows and easier onboarding.

Please see our table of all 150 changes below:

PagerDuty's new Slack Work Objects integration brings critical context and actionable incident details directly into Slack, keeping your team focused and responsive without ever leaving their conversation flow. Rich, metadata-powered previews and persistent side panels provide real-time incident status and management capabilities with secure, authenticated access to sensitive data. By centralizing incident response within Slack, teams respond faster and collaborate more effectively. Available for all customers using the Slack integration.

Don’t start triage and response from scratch during critical incidents. Available within Slack and the Operations Console, the SRE Agent automatically classifies incidents, surfaces critical context from past incidents, and recommends remediation steps. It also learns from your incident history and can generate incident playbooks that help prevent recurring issues. Available for Early Access in Slack for AIOps and Event Intelligence / Digital Operations customers—sign up here.

Reactivate resolved incidents directly from PagerDuty while preserving all context, notes, and history. Teams can assign reopened incidents to users or escalation policies, maintaining proper notification flows and reducing operational overhead by eliminating the need to create duplicate incidents. Please note: Integration behaviors vary by ITSM/CSM system - reopening incidents in ServiceNow creates separate new PagerDuty incidents, while Jira support varies by version. Generally available to all customers on the Incident Details Page, with Chat and Mobile coming soon. Learn more.

Generally available for PagerDuty Advance customers, this AI-powered solution streamlines on-call management through intelligent conflict resolution based on PagerDuty Schedules and/or Google Calendar data. Directly from Slack, the Shift Agent can:

• Share on-call schedules and upcoming shifts
• Automatically detect PTO conflicts
• Recommend available team members for shift coverage and message them to facilitate the override

This reduces manual scheduling work, and ensures seamless on-call coverage—all while saving valuable time for more strategic work. Take the interactive Product Tour and learn more here.

The Scribe Agent automatically delivers real-time transcription of Zoom calls to your Slack incident channel, and a smart summary with key topics and action items. You can add Scribe Agent to any incident-related conference bridges via your account’s AI Settings or as an Incident Workflow action. This helps ensure teams don’t miss critical information during incidents while remaining focused on resolution.

Take this interactive Product Tour and learn more here.

We're updating the Downloaded Mobile App column name to Has Mobile App and Notifications Enabled, in the User Onboarding Report, to better reflect the logic behind the column values more accurately and allude to what the data actually measures. This eliminates confusion and brings more clarity in the adoption of the Mobile app and push notifications by users. Available September 22nd, 2025. [Learn more]

The PagerDuty ServiceNow ITSM integration now supports OAuth (Client Credentials) as an alternative to Basic Authentication for webhooks. Customers can select the authentication method that best fits their security and compliance needs, helping organizations in regulated industries meet requirements and align with modern standards. Learn more.

Transform your incident resolution workflow by customizing which fields appear when resolving incidents. Select from your incident type's custom fields, inherited fields from base types, and system fields like priority to create tailored resolve forms. Enterprise customers can mark fields as required and reorder them for optimal workflow. Available on Web (Mobile and Chat support coming soon). Sign up for early access.