Now Generally Available, the SRE Agent can intelligently deduce the next steps for troubleshooting issues by retrieving log data from Splunk, Dynatrace, Elastic, SumoLogic, and knowledge base data from ServiceNow. By guiding responders through investigative, triage and resolution steps, the SRE Agent can help accelerate resolution and reduce unnecessary escalations. Integrate your stack to the SRE Agent today. Learn more.

Access a live, unified view of incidents across services. Quickly identify blast radius, service impact, and detect anomalies by visualizing incidents across time. Service Health Visualization enables faster decision-making and triage at scale by bridging the gap between observability and incident response. Now you can focus troubleshooting in one place with customizable filtering and contextual overlays. Generally available to all customers who have Operations Console. Learn more.

New MCP capabilities provide more flexibility and reduce the tool use back and forth for your incident management. Engineers can now:

• Query by Time: Filter incidents using since and until parameters with relative formats like "last 24h."
• Scale On-Call Queries: Automatic internal pagination now allows quicker and more efficient queries.
• Direct Assignment: Specify an assignee during incident creation to streamline notifications in a single step.

Learn more about PagerDuty MCP here . Want to see what else you can do with MCP? Don’t miss our MCP livestream here .

Improved search experience allows users to find attributes corresponding to incidents, alerts, services, and schedules with enhanced speed and accuracy. This feature leverages advanced indexing and search algorithms to deliver more relevant results quickly. Global Search now includes date range presets, granular time filtering, search alerts by alert key, and more. Learn more here .

PagerDuty for Claude Code brings production context directly into your development workflow. This risk scoring plugin analyzes uncommitted code changes against your incident history. When developers run /risk-score, Claude correlates their git diff with 90 days of PagerDuty incident data—identifying high-risk file types, change scope, and overlap with past incident areas—then delivers a risk score with actionable recommendations before code is committed. Learn more here .

Get full visibility and control over the memory artifacts SRE Agent maintains for each PagerDuty service. With this API, teams can view, edit, or redact information to ensure accurate, compliant, and context‑aware insights that drive faster, more precise incident resolution. Learn more .

Incident Workflows enable you to automate your incident response processes. These workflows can be triggered automatically through Conditional Triggers. The product limits for Conditional Triggers have been increased so that 100 Conditional Triggers (previously 40) can be associated with a given Technical Service and 50 Incident Workflows (previously 20) can have Conditional Triggers that apply to all technical services. Full details on Incident Workflows and Conditional Triggers can be found here.

PagerDuty is launching an MCP plug-in for Cursor. This plug-in allows Cursor to pull in PagerDuty data such as on-call lookups, service management, and more. Not only does this allow developers to resolve incidents faster, it can also help you prevent incidents in the first place, with the crucial information about your operational posture and historical context you need to make the best choice ahead of deploying new code.

Now available in Microsoft Teams, the SRE Agent automatically detects, triages, and diagnoses incidents, and recommends remediation steps. It also recalls incident history to generate playbooks that help prevent recurring issues. The result: shorter incidents, faster fixes, and fewer interruptions. Sign up for Early Access.

Connect PagerDuty to AWS using secure, credential-less authentication that eliminates the need for long-lived access keys. Automate AWS remediation actions through Incident Workflows with enterprise-grade security using AWS-recommended IAM role assumption, reducing the risk of major operational failures while accelerating incident resolution. Available now for all Incident Workflows customers - get started with the setup guide here.