PagerDuty AIOps

Minimize noise, accelerate resolution and automate event processing

PagerDuty AIOps helps teams experience fewer incidents, faster resolution, and greater productivity without long implementations or heavy ongoing maintenance.

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Purchase PagerDuty AIOps

  • PagerDuty AIOps launched April 11, 2023 and is the next evolution of PagerDuty’s Legacy Event Intelligence add-on.
  • If you would like to migrate from Event Intelligence to PagerDuty AIOps, or purchase the add-on for the first time, please read Purchase PagerDuty AIOps.

Feature Sets

​PagerDuty AIOps can be broken down into four feature sets:

Noise Reduction

Reduce incident noise with the click of a button. Use built-in machine learning (ML) models that learn and adapt based on user behavior, or create your own logic. Users can even group alerts across services using Global Alert Grouping.

Noise Reduction Settings on a PagerDuty Service

Noise Reduction Settings on a PagerDuty Service

Read more about our Noise Reduction features:

Triage and RCA

Leverage machine learning to immediately surface the most important information for responders. When an incident occurs, responders can quickly discover the probable origin of the incident, if the incident has previously occurred, and if a change was the likely cause.

Probable Origin Feature on a PagerDuty Incident

Probable Origin Feature on a PagerDuty Incident

Read more about our Triage and RCA features:

Automation and Orchestration

State-of-the-art automation capabilities that are a force-multiplier across the entire technical ecosystem. Teams can ​​enrich events and create complex logic within a service, or across services. This end-to-end event-driven automation ensures that resolution is faster and requires less input from humans who are needed for value-add work.

Global Orchestration Configuration Screen

Global Orchestration Configuration Screen

Read more about Event Orchestration:

Visibility

Create a custom dashboard with a comprehensive view of your operations posture across services. Get full visibility into your ingested event volume so that you have total transparency into your event usage.

The Visibility Console

The Visibility Console

Read more about the Visibility Console:

PagerDuty AIOps Pricing

PagerDuty AIOps is priced by event consumption, so that you only pay for what the events you ingest. PagerDuty is committed to providing customers with the best value and experience. With that in mind, PagerDuty’s pricing is:

  • Transparent: Each event accepted and processed by PagerDuty is counted. Historic and current data is viewable on your subscription page (User Icon Subscriptions).
  • Flexible: The draw-down model with wide tiers simplifies estimation and minimizes the impact of event spikes.
  • Informative: Historical event data is visible on the PagerDuty subscription page so that you can better predict the future based on the past.
  • Proactive: Early warning notifications that alert you on your event usage help you make the right decision.

Check out our pricing page for more details or contact sales to learn more.

Difference Between Legacy Event Intelligence and AIOps

Pricing and Features:

  • Legacy Event Intelligence was a previous AIOps add-on that was priced per seat and came with a limited feature set.
  • PagerDuty AIOps is the next evolution of Event Intelligence. It is priced by event consumption, it comes with all the features included in Event Intelligence and it includes new features built for ITOps, NOC, and SRE personas.

Feature Updates:

  • Legacy Event Intelligence will not receive new features, though the product will continue to be maintained.
  • New features will be added to PagerDuty AIOps only.

Customer Availability:

  • Current Event Intelligence users may choose to keep their legacy plan or migrate to PagerDuty AIOps.
  • As of April 11, 2023, new customers may purchase PagerDuty AIOps only.
Legacy Event Intelligence PagerDuty AIOps
Pricing Model Per seat Event Consumption
Features Available Noise Reduction:
  • Alert Grouping (Per-Service)
    • Intelligent Alert Grouping
    • Content-Based Alert Grouping
    • Time-Based Alert Grouping
  • Auto-Pause Incident Notifications
  • Alert Suppression

  • Triage and RCA:
  • Probable Origin
  • Related Incidents
  • Outlier Incident
  • Past Incidents
  • Change Events

  • Automation and Orchestration:
  • Event Orchestration (Per-Service)
  • Visibility:
  • Visibility Console
  • Noise Reduction:
  • Alert Grouping (Per-Service)
    • Intelligent Alert Grouping
    • Content-Based Alert Grouping
    • Time-Based Alert Grouping
  • Auto-Pause Incident Notifications
  • Alert Suppression

  • Triage and RCA:
  • Probable Origin
  • Related Incidents
  • Outlier Incident
  • Past Incidents
  • Change Events

  • Automation and Orchestration:
  • Event Orchestration (Per-Service)
  • Global Event Orchestration (across services)

  • Visibility:
  • Visibility Console

  • In Development:
  • Global Alert Grouping
  • Receives Feature Updates? No Yes
    Customer Availability
  • Remains available to Event Intelligence customers
  • Unavailable to new customers as of April 11, 2023
  • Event Intelligence customers may migrate to PagerDuty AIOps
  • Available to new customers
  • PagerDuty AIOps Trials

    If you’d like to take PagerDuty AIOps for a spin before activating a trial, you can do so with our interactive product tour. You can activate a trial of PagerDuty AIOps depending on your PagerDuty account status:

    Customers

    Current customers can activate a trial from the account settings page:

    1. Navigate to User Icon Account Settings select AIOps under Product Trials.
    2. Your trial will automatically activate.

    Prospective Customers

    For interested teams who are not yet PagerDuty customers, you can fill out this form and a representative will reach out about initiating a trial of PagerDuty AIOps.

    Determine Your Event Volume

    PagerDuty AIOps is licensed per accepted event. Accepted events are any valid events that are sent to and processed by PagerDuty. We do not charge for events that were found to be invalid, rated-limited, or that resulted in a non-successful response to the client.

    There are two ways to determine your event volume based on your current status as a PagerDuty customer:

    Customers

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    Required User Permissions

    Account Owners can view event volume.

    If you are a current PagerDuty customer, you can view your event volume by navigating to User Icon Subscriptions or you can use our Event Analytics page at Analytics Event Analytics. If you have a newer account without enough data, you can also follow the prospective customer process below.

    Prospective Customers

    1. Determine how many events per month are being generated from the noisiest integration you intend to send to PagerDuty.
    2. Determine what percentage of your monthly events that integration sends. Some monitoring/observability tools indicate the number of events they are generating.
    3. Calculate: Baseline events per month = (events/month for noisiest integration)/(% of total events from noisiest integration).

    Purchase PagerDuty AIOps

    If you’re looking to enhance your incident response process and achieve fewer incidents with faster resolution, you should consider purchasing PagerDuty AIOps.

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    Required User Permissions

    Account Owners can purchase PagerDuty AIOps.

    Legacy Event Intelligence Customers

    For legacy Event Intelligence customers, please contact our Sales team about migrating to PagerDuty AIOps.

    New Customers

    If you do not currently have PagerDuty’s Legacy Event Intelligence product and you are interested in purchasing PagerDuty AIOps, please follow the instructions below.

    1. First, you must determine your event volume. Take note of this information, as you will use it to select your event volume tier in step 4.
    2. Next, navigate to User Icon Subscriptions and click Upgrade Plan.
    3. Select any plan (if you wish to stay on your current plan, select Current Plan).
    4. On the next screen, select your preferred Billing Cycle and then check the PagerDuty AIOps checkbox.
    5. Using the event volume information you found in step 1, select your event volume tier from the dropdown.
    6. Complete checkout.

    If you’d like to talk to someone about your current plan, or how you can benefit from PagerDuty AIOps, please contact our Sales team.

    Edit Your Event Volume Tier

    If you have already purchased PagerDuty AIOps and you would like to edit your event volume tier, please follow the instructions below.

    1. Navigate to User Icon Subscriptions and click Upgrade Plan.
    2. Select any plan (if you wish to stay on your current plan, select Current Plan).
    3. In the PagerDuty AIOps box, select your event volume tier from the dropdown.
    4. Complete checkout.