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Availability

This workflow action is available on our Enterprise plan for Incident Management. Please contact our Sales Team to upgrade to an account with this action.

Description

Condition is an action that executes a series of steps when a condition is met.

Instructions

1. If you have not done so already, please follow our instructions to Create an Incident Workflow.
2. When you are prompted to add actions , select this action.
3. Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.

Inputs

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Field References

Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Please see our Field References article for more information.

1. In the section All of the following conditions must be met, specify what conditions must be met for the actions within the Condition to be executed. Optionally click New Condition to add more conditions as necessary. When you are finished adding conditions, click Save

• As an example, you can select Field = “Status”, Operator = “Matches”, Value = “Resolved” if you would like the condition to execute only if the incident has been resolved at the time the Condition is checked, before proceeding to any actions after the Condition logic action.

2. Once you've saved your conditions, click Add Action on the condition to configure actions that will execute when the condition(s) are met. Please refer to each action's documentation (available in left menu or via search) for more information.

Outputs