Prompt to Escalate the Incident
Slack
Availability
This workflow action is available on our Enterprise plan for Incident Management. Please contact our Sales Team to upgrade to an account with this action.
Description
Send a Slack message to a channel with a button to escalate the incident.
Instructions
- If you have not done so already, please follow our instructions to Create an Incident Workflow.
- When you are prompted to add actions , select this action.
- Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.
Inputs
| Name | Description |
|---|---|
| Workspace | Select the Slack Workspace with your desired channel from the list in the dropdown, or click Connect Another Slack Workspace to add a new one. |
| Channel | Select Dedicated Incident Channel or A specific channel to determine where the message is sent. - If you select Dedicated Incident Channel, the action will run on the channel associated with the incident. If there is no dedicated slack channel for the incident, the action will fail. - If you select A specific channel, choose your desired channel from the Select the Channel dropdown. Note: If you have not already done so, you or an administration may need to link your Slack account before your workspace's channels will appear in the dropdown. |
| Message | Enter the message body. This field supports Slack mrkdwn formatting and emojis. You may optionally add Field References to the message by clicking {+}, or entering {{, and selecting relevant fields. |
Outputs
| Name | Description |
|---|---|
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed". |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |
Updated 3 months ago