Create a Dedicated Chat in Microsoft Teams
Microsoft Teams
Availability
This workflow action is available on our Business and Enterprise for Incident Management pricing plans. Please contact our Sales Team to upgrade to an account with this action.
Description
Add a Microsoft Teams dedicated chat to an incident. The chat will include an incident notification card with real-time updates and incident action buttons. This action will also automatically add connected incident responders to the chat.
Instructions
- If you have not done so already, please follow our instructions to Create an Incident Workflow.
- When you are prompted to add actions , select this action.
- Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter
{{, and select relevant fields. Please see our Field References article for more information.
| Name | Description |
|---|---|
| Microsoft Teams Organization | Select the name of the Microsoft Teams Organization the meeting is in. |
| Chat Name | Enter your preferred chat name. If you do not enter a meeting name, it will default to incident_{incident-number}. |
Outputs
| Name | Description |
|---|---|
| Chat URL | The URL for the MS Teams chat. This will be a direct link to the MS Teams chat. |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |
Updated 19 days ago