Jira Server: Create an Issue for an Incident
Jira Server
Availability
This workflow action is available on our Professional, Business and Enterprise for Incident Management pricing plans. Please contact our Sales Team to upgrade to an account with this action.
Description
Create Jira issues based on the workflow trigger condition(s) and the field options defined in the workflow configuration form.
Instructions
- If you have not done so already, please follow our instructions to Create an Incident Workflow.
- When you are prompted to add actions , select this action.
- Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter
{{, and select relevant fields. Please see our Field References article for more information.
| Name | Description |
|---|---|
| Jira Account | Select the Jira Account to use this workflow. Note: If you do not see the account field, please recreate the workflow action in order to use this feature to switch to a different Jira account. |
| Project | Select the project to create an issue in. |
| Issue Type | Select the type of issue to create. |
| Summary | Title for the issue. |
| Description | Description for the issue. |
| Additional Issue Fields | Click Add Jira Fields to select the Jira issue field that you want to be populated when the Jira issue is created. |
| Create a test issue (optional) | Following a successful request, a new issue will be created in the Jira project associated with the workflow action. |
Outputs
| Name | Description |
|---|---|
| Jira Issue Key | The key reference key for the created Jira issue. |
| Jira Issue Link | The link reference for the created Jira issue (URL link). |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed". |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action fails. |
Updated about 6 hours ago
Learn More
For more information on using this workflow action, please see: