Incident Workflow Actions Overview
An overview of Incident Workflow actions
Incident Workflows provide a powerful solution for automating your incident response processes, ensuring that your team can respond more quickly and efficiently to critical events. Customize your incident response by selecting from the actions listed below.
Availability
Actions marked in the Business plan column are available on the Business pricing plan.
Actions marked in the Enterprise plan column are available on the following pricing plans:
- Enterprise plan for Incident Management
- Enterprise plan for Customer Service
Please contact our Sales Team to upgrade your account plan.
Incident Workflow Actions
| Category | Action Name | Description | Business plan | Enterprise plan |
|---|---|---|---|---|
| AWS | AWS: Invoke a Lambda Function | Invoke an AWS Lambda function with a custom payload. | ||
| Azure Functions | Azure: Invoke an Azure Function | Invoke an Azure function with a custom payload. | ||
| Datadog | Datadog: Create a Graph Snapshot | Generate a snapshot graph from a metric query. | ||
| Datadog: Get a Monitor's Details | Get the overall status of a monitor. | |||
| Datadog: Get the Alerting Monitor | Get the ID of the Datadog monitor that triggered the incident. | |||
| Google Meet | Google Meet: Create a Meeting | Create a new meeting that anyone in your Google Workspace can join. | ||
| JavaScript | JavaScript: Run Code | Execute JavaScript code to process data, use conditional logic, perform advanced calculations, and more. | ||
| Jeli | Jeli: Create A Post-Incident Review | Create a post-incident review in Jeli. | ||
| Jira Cloud | Jira Cloud: Create an Issue for an Incident | Create Jira issues based on the workflow trigger condition(s) and the field options defined in the workflow configuration form. | ||
| JSON | Lookup Value by Key | Lookup a value in a JSON dictionary. | ||
| Logic | Condition | Execute a series of steps when a condition is met. | ||
| Delay | Set a time delay before moving to the next step. | |||
| Loop Until | Execute a series of steps repeatedly until a condition is met. | |||
| Microsoft Teams | Create a Dedicated Chat in Microsoft Teams | Add a Microsoft Teams dedicated chat to an incident. | ||
| Create Conference Bridge in Microsoft Teams | Add a Microsoft Teams conference bridge to an incident. | |||
| PagerDuty Incident Management | Add Conference Bridge | Add a phone number and/or URL to an incident. | ||
| Add Responders | Add users or escalation policies as responders to an incident. | |||
| Add Stakeholders | Subscribe Teams or users to status updates for an incident. | |||
| Get On-Call User from a Schedule | Return the name and ID of an on-call user from a schedule. | |||
| Post to External Status Page | Post to an External Status Page and notify subscribers. | Add-on | ||
| Reassign the Incident | Reassign the incident to a different escalation policy or user. | |||
| Run an Automation Action | Run a PagerDuty Automation Action. | |||
| Send Status Update | Post an update to the internal status page and notify subscribers. | |||
| Roles | Assign a Role | Assign an Incident Role to a User. | ||
| Unassign a Role | Remove the user assigned to a role, leaving it unassigned. | |||
| ServiceNow | ServiceNow ITSM: Create an Incident | Create a ServiceNow Incident. | ||
| Slack | Archive Incident Dedicated Channel | Archives an incident's dedicated channel in a Slack workspace. | ||
| Create a Slack Channel for an Incident | Create a new Slack channel for an incident. | |||
| Link a Slack Channel to an Incident | Link an existing Slack channel to an incident. | |||
| Prompt to Add a Note to the Incident | Send a Slack message to a channel with a button to add a note for the incident. | |||
| Prompt to Add Responders to the Incident | Send a Slack message to a channel with a button to Add Responders to the incident. | |||
| Prompt to Escalate the Incident | Send a Slack message to a channel with a button to escalate the incident. | |||
| Prompt to Reassign the Incident | Send a Slack message to a channel with a button to reassign the incident. | |||
| Prompt to Run an Automation Action on the Incident | Send a Slack message to a channel with a button to run an Automation Action on the incident. | |||
| Prompt to Run an Incident Workflow on the Incident | Send a Slack message to a channel with a button to run an Incident Workflow on the incident. | |||
| Prompt to Send a Status Update for the Incident | Send a Slack message to a channel with a button to send a status update for the incident. | |||
| Prompt to Update Priority on the Incident | Send a Slack message to a channel with a button to update the priority on the incident. | |||
| Send a Direct Message | Send a message to a Slack user. | |||
| Send an Ephemeral Message | Send a temporary message, visible only to a specific user. | |||
| Send a Message to a Channel | Send a message to a Slack channel. | |||
| Send a Message to a Channel with an Incident Action | Send a message to a channel in Slack with an Incident Action. | |||
| Set a Channel Topic | Set a Slack channel's topic. | |||
| Tasks | Create a Task | Create and assign an Incident Task to a responder on an incident. | ||
| Update Task Assignee | Update the user assigned to an Incident Task. | |||
| Update Task Details | Update the details of an Incident Task. | |||
| Update Task Name | Update the name of an Incident Task. | |||
| Update Task Status | Update the status of an Incident Task. | |||
| Text | Generate Random Positive Adjective | Generates a random adjective from a list of positive adjectives. | ||
| Generate Random Animal | Generates a random animal from a list of animals. | |||
| Generate Random Color | Generates a random color from a list of colors. | |||
| Web API | Send DELETE Request | Sends a DELETE request to a given URL with given headers. | ||
| Send GET Request | Sends a GET request to a given URL with given headers. | |||
| Send HEAD Request | Sends a HEAD request to a given URL with given headers. | |||
| Send PATCH Request | Sends a PATCH request to a given URL with given headers and body. | |||
| Send POST Request | Sends a POST request to a given URL with given headers and body. | |||
| Send PUT Request | Sends a PUT request to a given URL with given headers and body. | |||
| Send a Webhook POST | Send a POST request with a customized body and headers. | |||
| Zoom | Create a Zoom Meeting | Add a Zoom Meeting to an incident. |
IP Addresses
Incident Workflow actions that make external HTTP requests, including Web API actions (e.g., Send GET Request, Send POST Request, etc.), will originate from the list of IP addresses in our developer documentation Webhook IPs.
Updated 11 days ago
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