Incident Workflow Actions Overview

Incident Workflows provide a powerful solution for automating your incident response processes, ensuring that your team can respond more quickly and efficiently to critical events. Customize your incident response by selecting from the actions listed below.

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Availability
Actions marked in the Business plan column are available on the Business pricing plan.
Actions marked in the Enterprise plan column are available on the following pricing plans:

Enterprise plan for Incident Management

Enterprise plan for Customer Service

Please contact our Sales Team to upgrade your account plan.

Category	Action Name	Description
AWS	AWS: Invoke a Lambda Function	Invoke an AWS Lambda function with a custom payload.
Azure Functions	Azure: Invoke an Azure Function	Invoke an Azure function with a custom payload.
Datadog	Datadog: Create a Graph Snapshot	Generate a snapshot graph from a metric query.
	Datadog: Get a Monitor's Details	Get the overall status of a monitor.
	Datadog: Get the Alerting Monitor	Get the ID of the Datadog monitor that triggered the incident.
Google Meet	Google Meet: Create a Meeting	Create a new meeting that anyone in your Google Workspace can join.
JavaScript	JavaScript: Run Code	Execute JavaScript code to process data, use conditional logic, perform advanced calculations, and more.
Jira Cloud	Jira Cloud: Create an Issue for an Incident	Create Jira issues based on the workflow trigger condition(s) and the field options defined in the workflow configuration form.
JSON	Lookup Value by Key	Lookup a value in a JSON dictionary.
Logic	Condition	Execute a series of steps when a condition is met.
	Delay	Set a time delay before moving to the next step.
	Loop Until	Execute a series of steps repeatedly until a condition is met.
Microsoft Teams	Create a Dedicated Chat in Microsoft Teams	Add a Microsoft Teams dedicated chat to an incident.
	Create Conference Bridge in Microsoft Teams	Add a Microsoft Teams conference bridge to an incident.
PagerDuty Incident Management	Add Conference Bridge	Add a phone number and/or URL to an incident.
	Add Responders	Add users or escalation policies as responders to an incident.
	Add Stakeholders	Subscribe Teams or users to status updates for an incident.
	Get On-Call User from a Schedule	Return the name and ID of an on-call user from a schedule.
	Reassign the Incident	Reassign the incident to a different escalation policy or user.
	Run an Automation Action	Run a PagerDuty Automation Action.
	Send Status Update	Post an update to the internal status page and notify subscribers.
Roles	Assign a Role	Assign an Incident Role to a User.
	Unassign a Role	Remove the user assigned to a role, leaving it unassigned.
ServiceNow	ServiceNow ITSM: Create an Incident	Create a ServiceNow Incident.
Slack	Archive Incident Dedicated Channel	Archives an incident's dedicated channel in a Slack workspace.
	Create a Slack Channel for an Incident	Create a new Slack channel for an incident.
	Link a Slack Channel to an Incident	Link an existing Slack channel to an incident.
	Prompt to Add a Note to the Incident	Send a Slack message to a channel with a button to add a note for the incident.
	Prompt to Add Responders to the Incident	Send a Slack message to a channel with a button to Add Responders to the incident.
	Prompt to Escalate the Incident	Send a Slack message to a channel with a button to escalate the incident.
	Prompt to Reassign the Incident	Send a Slack message to a channel with a button to reassign the incident.
	Prompt to Run an Automation Action on the Incident	Send a Slack message to a channel with a button to run an Automation Action on the incident.
	Prompt to Run an Incident Workflow on the Incident	Send a Slack message to a channel with a button to run an Incident Workflow on the incident.
	Prompt to Send a Status Update for the Incident	Send a Slack message to a channel with a button to send a status update for the incident.
	Prompt to Update Priority on the Incident	Send a Slack message to a channel with a button to update the priority on the incident.
	Send a Direct Message	Send a message to a Slack user.
	Send an Ephemeral Message	Send a temporary message, visible only to a specific user.
	Send a Message to a Channel	Send a message to a Slack channel.
	Send a Message to a Channel with an Incident Action	Send a message to a channel in Slack with an Incident Action.
	Set a Channel Topic	Set a Slack channel's topic.
Tasks	Create a Task	Create and assign an Incident Task to a responder on an incident.
	Update Task Assignee	Update the user assigned to an Incident Task.
	Update Task Details	Update the details of an Incident Task.
	Update Task Name	Update the name of an Incident Task.
	Update Task Status	Update the status of an Incident Task.
Text	Generate Random Positive Adjective	Generates a random adjective from a list of positive adjectives.
	Generate Random Animal	Generates a random animal from a list of animals.
	Generate Random Color	Generates a random color from a list of colors.
Web API	Send DELETE Request	Sends a DELETE request to a given URL with given headers.
	Send GET Request	Sends a GET request to a given URL with given headers.
	Send HEAD Request	Sends a HEAD request to a given URL with given headers.
	Send PATCH Request	Sends a PATCH request to a given URL with given headers and body.
	Send POST Request	Sends a POST request to a given URL with given headers and body.
	Send PUT Request	Sends a PUT request to a given URL with given headers and body.
	Send a Webhook POST	Send a POST request with a customized body and headers.
Zoom	Create a Zoom Meeting	Add a Zoom Meeting to an incident.

📘Availability

📘
Availability