ServiceNow ITSM: Create an Incident

ServiceNow

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Availability

This workflow action is available on our Enterprise plan for Incident Management. Please contact our Sales Team to upgrade to an account with this action.

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Requirement

You must have the ServiceNow v8 integration configured prior to using this action.

Description

Create a ServiceNow Incident.

Instructions

  1. If you have not done so already, please follow our instructions to Create an Incident Workflow.
  2. When you are prompted to add actions , select this action.
  3. Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.

You may add multiple ServiceNow instances by repeating the steps above.

Inputs

NameDescription
ServiceNow ConnectionSelect the ServiceNow instance you would like to connect with.

Outputs

NameDescription
Incident URLThe URL for a direct link to the ServiceNow Incident.
Incident NumberThe Number for the ServiceNow Incident.
ResultValue that shows if the action was successful or not. Either "Success" or "Failed."
Result SummaryBrief description of what the action did or if it failed.
ErrorBrief description that is populated if the action failed.