Reassign the Incident
PagerDuty Incident Management
Description: Reassign the incident to a different escalation policy or user.
Instructions:
- If you have not done so already, please follow our instructions to Create an Incident Workflow.
- When you are prompted to add actions , select this action.
- Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.
Inputs
| Name | Description |
|---|---|
| Reassign to | Select the Escalation Policy or User tab, and then search or select who you'd like to reassign the incident to. |
Resolved Incidents
Please note that it is not possible to reassign resolved incidents. Running this action on a resolved incident will generate an error in the incident's timeline:
Failed to reassign the incident because it is already resolved.
Outputs
| Name | Description |
|---|---|
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |
Updated 28 days ago