Reassign the Incident
PagerDuty Incident Management
Availability
This workflow action is available on our Business and Enterprise for Incident Management pricing plans. Please contact our Sales Team to upgrade to an account with this action.
Description
Reassign the incident to a different escalation policy or user.
Instructions
- If you have not done so already, please follow our instructions to Create an Incident Workflow.
- When you are prompted to add actions , select this action.
- Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.
Inputs
| Name | Description |
|---|---|
| Reassign to | Select the Escalation Policy or User tab, and then search or select who you'd like to reassign the incident to. |
Resolved Incidents
Please note that it is not possible to reassign resolved incidents. Running this action on a resolved incident will generate an error in the incident's timeline:
Failed to reassign the incident because it is already resolved.
Outputs
| Name | Description |
|---|---|
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |
Updated 3 months ago