Set Incident Custom Field

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Availability

This action is available with Business and Enterprise plans.

Description

Set the value of a custom field on an incident. Use this action to assign a specific custom field for a PagerDuty incident.

Instructions

  1. If you have not done so already, please follow our instructions to Create an Incident Workflow.
  2. When you are prompted to add actions , select this action.
  3. Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.

Inputs

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Field References

Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Please see our Field References article for more information.

NameDescription
Incident TypeThe Incident Type of the Custom Field.
Custom Field NameName of the custom field to set.
Custom Field ValueValue of the field to set. If the field is a multi-value field, this should be a comma-separated list of values.

Outputs

NameDescription
ResultValue that shows if the action was successful or not. Either "Success" or "Failed."
Result SummaryBrief description of what the action did or if it failed.
ErrorBrief description that populates if the action failed.