ServiceNow ITSM: Create an Incident
ServiceNow
Availability
This workflow action is available on our Enterprise plan for Incident Management. Please contact our Sales Team to upgrade to an account with this action.
Requirement
You must have the ServiceNow v8 integration configured prior to using this action.
Description: Create a ServiceNow Incident.
Instructions:
- If you have not done so already, please follow our instructions to Create an Incident Workflow.
- When you are prompted to add actions , select this action.
- Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.
You may add multiple ServiceNow instances by repeating the steps above.
Inputs
| Name | Description |
|---|---|
| ServiceNow Connection | Select the ServiceNow instance you would like to connect with. |
Outputs
| Name | Description |
|---|---|
| Incident URL | The URL for a direct link to the ServiceNow Incident. |
| Incident Number | The Number for the ServiceNow Incident. |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |
Updated 28 days ago