ServiceNow ITSM: Create an Incident

ServiceNow

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Requirement

You must have the ServiceNow v8 integration configured prior to using this action.

Description

Create a ServiceNow Incident.

Instructions

You may add multiple ServiceNow instances by repeating the steps above.

Inputs

NameDescription
ServiceNow ConnectionSelect the ServiceNow instance you would like to connect with

Outputs

NameDescription
Incident URLThe URL for a direct link to the ServiceNow Incident
Incident NumberThe Number for the ServiceNow Incident
ResultValue that shows if the action was successful or not. Either "Success" or "Failed"
Result SummaryBrief description of what the action did or if it failed
ErrorBrief description that is populated if the action failed