Get Notes for an Incident
Availability
This workflow action is available on our Enterprise plan for Incident Management. Please contact our Sales Team to upgrade to an account with this action.
Description
Retrieve all notes associated with an incident, as well as details for the most recent note on that incident.
Instructions
- If you have not done so already, please follow our instructions to Create an Incident Workflow.
- When you are prompted to add actions , select this action.
- Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.
Inputs
| Name | Description |
|---|---|
{text} Incident ID | Incident ID to get notes for. Defaults to {{incident.id}}. |
Outputs
| Name | Description |
|---|---|
{int} Number of Notes | The number of notes associated with the incident. |
{JSON} List of Notes | The JSON array of notes associated with the incident. |
{text} Most Recent Note ID | The ID of the most recent note on the incident. |
{datetime} Most Recent Note Time | The datetime of the most recent note on the incident. |
{text} Most Recent Note Content | The content of the most recent note on the incident. |
{text} Most Recent Note Author ID | The ID of the user who authored the most recent note on the incident. |
{text} Most Recent Note Author Name | The name of the user who authored the most recent note on the incident. |
{text} Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
{text} Result Summary | Brief description of what the action did or if it failed. |
{text} Error | Brief description that populates if the action failed. |
Updated 7 days ago