Add an Impacted Business Service
PagerDuty Incident Management
Availability
This workflow action is available on our Business and Enterprise for Incident Management pricing plans. Please contact our Sales Team to upgrade to an account with this action.
Description
Mark a business service experiencing impact from a specific incident. This helps teams track and communicate service disruptions more effectively.
Action Behavior
Currently this action will only mark an impacted business service. You can’t use it to mark a non-impacted business service.
Instructions
- If you have not done so already, please follow our instructions to Create an Incident Workflow.
- When you are prompted to add actions , select this action.
- Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter
{{, and select relevant fields. Please see our Field References article for more information.
| Name | Description |
|---|---|
| Incident ID | Required: The ID of the incident impacting the business service (defaults to current incident ID) |
| Business Service ID | Required: The name or ID of the impacted business service |
Outputs
| Name | Description |
|---|---|
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed" |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |
PagerDuty API Endpoint
Endpoint used:
Updated 3 days ago