Add an Impacted Business Service

PagerDuty Incident Management

Description

Mark a business service experiencing impact from a specific incident. This helps teams track and communicate service disruptions more effectively.

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Action Behavior

Currently this action will only mark an impacted business service. You can’t use it to mark a non-impacted business service.

Instructions

Inputs

NameDescription
Incident IDRequired: The ID of the incident impacting the business service (defaults to current incident ID)
Business Service IDRequired: The name or ID of the impacted business service

Outputs

NameDescription
ResultValue that shows if the action was successful or not. Either "Success" or "Failed"
Result SummaryBrief description of what the action did or if it failed.
ErrorBrief description that is populated if the action failed.

PagerDuty API Endpoint

Endpoint used: