PagerDuty AIOps helps teams experience fewer incidents, faster resolution, and greater productivity without long implementations or heavy ongoing maintenance.

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Purchase PagerDuty AIOps

• PagerDuty AIOps launched in April 2023 and is the current evolution of PagerDuty’s Legacy Event Intelligence add-on.
• If you would like to migrate from Event Intelligence to PagerDuty AIOps, or purchase the add-on for the first time, please read Purchase PagerDuty AIOps.

Feature Sets

​PagerDuty AIOps can be broken down into the following feature sets:

• Noise Reduction
• Triage and RCA
• Automation and Orchestration
• Visibility
• Increased Event Ingestion

Noise Reduction

Reduce incident noise with the click of a button. Use built-in machine learning (ML) models that learn and adapt based on user behavior, or create your own logic. Users can even group alerts across services using Global Alert Grouping.

Read more about our Noise Reduction features:

• Intelligent Alert Grouping
• Preview Intelligent Alert Grouping
• Content-Based Alert Grouping
• Unified Alert Grouping
• Global Alert Grouping
• Time-Based Alert Grouping
• Auto-Pause Incident Notifications
• Event Orchestration: Alert Suppression

Triage and RCA

Leverage machine learning to immediately surface the most important information for responders. When an incident occurs, responders can quickly discover the probable origin of the incident, if the incident has previously occurred, and if a change was the likely cause.

Read more about our Triage and RCA features:

• Past Incidents
• Related Incidents
• Outlier Incident
• Probable Origin
• Change Events

Automation and Orchestration

State-of-the-art automation capabilities that are a force-multiplier across the entire technical ecosystem. Teams can ​​enrich events and create complex logic within a service, or across services. This end-to-end event-driven automation ensures that resolution is faster and requires less input from humans who are needed for value-add work.

Read more about Event Orchestration:

• Event Orchestration

Visibility

Create a customized dashboard to see live incidents and get a comprehensive view of your operations across services. Users can also take immediate action on issues in this single pane-of-glass experience.

Read more about the Operations Console:

• Operations Console

Increased Event Ingestion

Increase the Events API rate limit from 120 events/min per key up to 10,000 events/min per key, upon request. Please contact your account team or Support to request a higher limit.

PagerDuty AIOps Pricing

PagerDuty AIOps is priced by event consumption, so that you only pay for what the events you ingest. PagerDuty is committed to providing customers with the best value and experience. With that in mind, PagerDuty’s pricing is:

• Transparent: Each event accepted and processed by PagerDuty is counted. Historic and current data is viewable on your subscription page (User Icon Subscriptions).
• Flexible: The draw-down model with wide tiers simplifies estimation and minimizes the impact of event spikes.
• Informative: Historical event data is visible on the PagerDuty subscription page so that you can better predict the future based on the past.
• Proactive: Early warning notifications that alert you on your event usage help you make the right decision.

Check out our pricing page for more details or contact sales to learn more.

PagerDuty AIOps Trials

If you’d like to take PagerDuty AIOps for a spin before activating a trial, you can do so with our interactive product tour. You can activate a trial of PagerDuty AIOps depending on your PagerDuty account status:

• Customers
• Prospective Customers

Customers

Current customers can activate a trial from the account settings page:

1. Navigate to User Icon Account Settings select AIOps under Product Trials.
2. Your trial will automatically activate.

Prospective Customers

For interested teams who are not yet PagerDuty customers, you can fill out this form and a representative will reach out about initiating a trial of PagerDuty AIOps.

PagerDuty AIOps Trials FAQ

What happens at the end of the trial?

At the end of your trial, the Account Owner has the option to purchase PagerDuty AIOps. If you decide not to continue with a paid version of AIOps, at the end of 30 days the account will revert to its original state, removing AIOps features. This will delete most configured AIOps settings (and PagerDuty will not retain them). All services will revert to not having alert grouping configured, and if you were to sign up again the account would have to start from a clean slate. Consult the table below for the specific features PagerDuty retains:

Feature Category	Features	Retained / Not Retained by PagerDuty
Ingestion	Change Events Custom Change Event Transformer High Ingestion Volumes	Not Retained
Advanced Event Orchestration	Dynamic Field Enrichment & Extraction Threshold Conditions Recurring Conditions Schedule Conditions Rule Nesting Paused incident notifications Webhooks Global Event Orchestration Event Orchestration Variables Dynamic Routing Dynamic Escalation Policies	Retained
Noise Reduction	Alert Suppression Auto-Pause Incident Notifications Time-Based Alert Grouping Intelligent Alert Grouping (w/ Flexible Time Window) Content-based Alert Grouping Unified Alert grouping (IAG & CBAG) Global Alert grouping	Not Retained
Triage / Root Cause Analysis	Change Correlation Past Incidents Related Incidents Outlier Incidents Probable Origin Triage Widget (PD for Datadog)	Not Retained
Dashboarding	Visibility Console Operations Console	Not Retained

How can I purchase PagerDuty AIOps?

Once your trial ends, there are several ways to purchase PagerDuty AIOps:

1. Reseller Partner: If you previously purchased PagerDuty via a reseller, please contact either the reseller or PagerDuty directly to proceed with your AIOps purchase. PagerDuty works with a wide network of reseller partners, and we are happy to assist in completing your transaction.
2. Self-Serve (Tier 5 or Below): If you need the Tier 5 event allotment or lower, you can easily add AIOps to your subscription. Simply navigate to User Icon Account Settings Subscriptions, and manually include PagerDuty AIOps in your plan.
3. Contact Sales (Above Tier 5): For event allotments beyond Tier 5, or if you prefer to speak with a sales representative, please contact your PagerDuty account representative or email [email protected]. We’ll gladly assist in customizing your PagerDuty AIOps subscription to fit your needs.

Determine Your Event Volume

PagerDuty AIOps is licensed per accepted event. Accepted events are any valid events that are sent to and processed by PagerDuty. We do not charge for events that were found to be invalid, rated-limited, or that resulted in a non-successful response to the client.

There are two ways to determine your event volume based on your current status as a PagerDuty customer:

• Customers
• Prospective Customers

Customers

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Required User Permissions

Account Owners can view event volume.

If you are a current PagerDuty customer, you can view your event volume by navigating to User Icon Subscriptions or you can use our Event Analytics page at Analytics Event Analytics. If you have a newer account without enough data, you can also follow the prospective customer process below.

Prospective Customers

1. Determine how many events per month are being generated from the noisiest integration you intend to send to PagerDuty.
2. Determine what percentage of your monthly events that integration sends. Some monitoring/observability tools indicate the number of events they are generating.
3. Calculate: Baseline events per month = (events/month for noisiest integration)/(% of total events from noisiest integration).

Purchase PagerDuty AIOps

If you’re looking to enhance your incident response process and achieve fewer incidents with faster resolution, you should consider purchasing PagerDuty AIOps.

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Required User Permissions

Account Owners can purchase PagerDuty AIOps.

Legacy Event Intelligence Customers

For legacy Event Intelligence customers, please contact our Sales team about migrating to PagerDuty AIOps.

New Customers

If you do not currently have PagerDuty’s Legacy Event Intelligence product and you are interested in purchasing PagerDuty AIOps, please follow the instructions below.

1. First, you must determine your event volume. Take note of this information, as you will use it to select your event volume tier in step 4.
2. Next, navigate to User Icon Subscriptions and click Upgrade Plan.
3. Select any plan (if you wish to stay on your current plan, select Current Plan).
4. On the next screen, select your preferred Billing Cycle and then check the PagerDuty AIOps checkbox.
5. Using the event volume information you found in step 1, select your event volume tier from the dropdown.
6. Complete checkout.

If you’d like to talk to someone about your current plan, or how you can benefit from PagerDuty AIOps, please contact our Sales team.

Edit Your Event Volume Tier

If you have already purchased PagerDuty AIOps and you would like to edit your event volume tier, please follow the instructions below.

1. Navigate to User Icon Subscriptions and click Upgrade Plan.
2. Select any plan (if you wish to stay on your current plan, select Current Plan).
3. In the PagerDuty AIOps box, select your event volume tier from the dropdown.
4. Complete checkout.