Get Status Updates for an Incident
PagerDuty Incident Management
Availability
This workflow action is available on our Business and Enterprise for Incident Management pricing plans. Please contact our Sales Team to upgrade to an account with this action.
Description
Retrieves all status updates for a specified incident, including detailed information about the latest update.
Instructions
- If you have not done so already, please follow our instructions to Create an Incident Workflow.
- When you are prompted to add actions , select this action.
- Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter
{{, and select relevant fields. Please see our Field References article for more information.
| Name | Description |
|---|---|
| Incident ID | Incident ID to get alerts for. Defaults to {{incident.id}}. |
Outputs
| Name | Description |
|---|---|
| Number of status updates | The incident's number of status updates |
| List of status updates | The JSON array of the incident's status updates |
| Most recent status update ID | The ID of the incident's most recent status update |
| Most recent status update time | The datetime of the incident's most recent status update |
| Most recent status update message | The message of the incident's most recent status update |
| Most recent status update sender ID | The user ID of who sent the incident's most recent status update. Null if not sent by a user. |
| Most recent status update sender name | The name of the user who sent the incident's most recent status update. Null if not sent by a user. |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that populates if the action failed. |
Updated about 6 hours ago