Description

Update which service is marked as impacted on an existing incident. Use this to correct mis-triage or transfer ownership when the wrong service was selected.

What it does: Replaces the incident’s current impacted service with the one you specify. When an incident is reassigned to another Service, the associated Escalation Policy and responders are also updated.
What it doesn’t do: It does not change incident priority.

Instructions

Inputs

Name	Description
Incident ID	ID of the incident to be edited
Impacted Service	The ID or name of the impacted service
User ID	The ID of the user who is assigned to the incident. Note: If multiple users are assigned, the ID of the first user will be used

Outputs

Name	Description
Result	Value that shows if the action was successful or not. Either "Success" or "Failed."
Result Summary	Brief description of what the action did or if it failed
Error	Brief description that populates if the action failed

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Tips

Ensure the incident and service both exist and are accessible in your account.

If the selected service matches the current impacted service, the action will be treated as a no-op.

The impacted service can be selected from the dropdown list or by entering its ID directly.