Create an Incident
PagerDuty Incident Management
Availability
This workflow action is available on our Business and Enterprise for Incident Management pricing plans. Please contact our Sales Team to upgrade to an account with this action.
Description
Create a new incident on a specified service.
Instructions
- If you have not done so already, please follow our instructions to Create an Incident Workflow.
- When you are prompted to add actions , select this action.
- Enter the following Inputs and then click Save. Continue following instructions to Publish the Workflow. When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter
{{, and select relevant fields. Please see our Field References article for more information.
| Name | Description |
|---|---|
| Title | Required: The title of the incident |
| Incident Type | The type of incident to create |
| Impacted Service | Required: The ID or name of the service impacted by the incident |
| Description | Optional : A detailed description of the incident |
| Urgency | Optional : The urgency level of the incident (e.g., high, low). Defaults to high. |
| Priority | The priority of the incident |
| Conference URL | The URL of the conference bridge associated with the incident |
| Conference Number | The phone number for the conference bridge associated with the incident |
Outputs
| Name | Description |
|---|---|
| Incident ID | The newly-created incident's ID |
| Incident Number | The newly-created incident's assigned unique number |
| Incident URL | The newly-created incident's URL |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that populates if the action failed. |
PagerDuty API Endpoint
Endpoint used:
Updated about 3 hours ago