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Availability
This workflow action is available on Business and Enterprise for Incident Management pricing plans. Contact the Sales Team to upgrade to an account with this action.

Description

Creates a new private Google Chat space directly from an Incident Workflow. Use this action to automatically provision a dedicated incident collaboration space when a workflow triggers, ensuring responders have a focused channel for real-time coordination without manual setup.

Prerequisites

Before using this action, connect PagerDuty to your Google Workspace:

Navigate to Integrations Extensions Google.
Click Connect a new Workspace.
Select your Google account from the authorization screen and click Continue.
Click Allow to confirm the integration.

A confirmation message appears when the connection is successful.

Instructions

If you have not done so, follow the instructions to Create an Incident Workflow.
When the instructions prompt you to add actions, select this action.
Enter the following Inputs and click Save.
Continue following instructions to Publish the Workflow.
When the action runs, you will see the Outputs listed below.

Inputs

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Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.

Name	Description
Google Workspace	Name of the Google Workspace (e.g., "PagerDuty").
Space Display Name (Required)	The display name for the new space. Maximum 128 characters.

Outputs

Name	Description
Space Name	The resource name of the created space (e.g., `spaces/AAAA...`).
Space URL	The URL of the created space.
Space Display Name	The display name of the created space.
Result	Value that shows if the action was successful or not. Either "Success" or "Failed."
Result Summary	Brief description of what the action did or if it failed.
Error	Brief description that is populated if the action failed.

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Tips

Space Display Name Limit: The space display name must be 128 characters or fewer.

Dynamic Names: Use field references such as the incident title or number to generate descriptive, unique space names per incident.

Chaining Actions: Use the Space Name output in subsequent steps — for example, as the space identifier when adding members or sending messages to the newly created space.