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Availability
This workflow action is available on Business and Enterprise for Incident Management pricing plans. Contact the Sales Team to upgrade to an account with this action.

Description

Automatically create a Microsoft Teams channel within a specified team as part of an incident workflow.

Instructions

If you have not done so, follow the instructions to Create an Incident Workflow.
When the instructions prompt you to add actions, select this action.
Enter the following Inputs and click Save.
Continue following instructions to Publish the Workflow.
When the action runs, you will see the Outputs listed below.

Inputs

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Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.

Name	Description
Microsoft Teams Organization	Select the name of the Microsoft Teams Organization the meeting is in.
Microsoft Teams Team	The Microsoft Teams Team ID under which the new channel will be created.
Channel Name	The name for the new channel. Maximum 50 characters.
Channel Description (optional)	A description providing context about the channel's purpose.

Outputs

Name	Description
Channel Name	The name of the newly created Microsoft Teams channel.
Channel URL	The web URL to the newly created channel.
Result	Value that shows if the action was successful or not. Either `Success` or `Failed`.
Result Summary	Brief description of what the action did, or a summary of the failure reason if it did not succeed.
Error	Description of the error, populated only if the action failed.
Team ID	The internal ID of the Microsoft Teams team where the channel was created.
Channel ID	The internal ID of the newly created Microsoft Teams channel.

Examples

Example 1: Create a dedicated incident channel automatically

When a high-severity incident is triggered, use this action to create a new channel named after the incident (e.g., incident-2026-04-17-payment-outage) in your SRE Team. Follow it with a notification step that includes the Channel URL so all responders can join immediately without manual coordination.