Teams allow users to customize the UI so that they only see information relevant to specific escalation policies, or groups of escalation policies. For example, a DevOps team member may only want to see the users, incidents, schedules and services associated with DevOps escalation policies. Likewise, a support team manager may only want to see information relevant to his or her team.
Teams are available on Business and Digital Operations plans. Please contact our sales team if you would like to upgrade to a plan featuring Teams.
Required User Permissions
It is recommended that you create schedules and escalation policies before creating a Team. When you add an escalation policy to a Team, the escalation policy's users and schedules will be automatically assigned to your Team. For guidance on the basics of configuring your account, check out our Quick Start Guide.
Go to the Configuration menu and select Teams.
Click New Team. Name the team and select the appropriate escalation policy(s). Then click Save.
You can add up to 100 unique escalation policies per team.
You can view all teams under Configurations → Teams.
You can edit or delete an existing team by clicking on the .
To manually add a user or escalation policy to a team, click the and select Edit. Type the user's name or escalation policy name into the Users or Escalation Policies fields, select the name when it populates and then click Save.
Users can be on multiple teams, but escalation policies can only be associated with one team.
To change a user's role within a Team, go to Configuration → Teams and click on the team name. Under Team Role, click the dropdown and select a new role.
All other edits to Schedules, Escalation Policies and Services can be made on their corresponding tabs:
To remove users or escalation policies from a team, navigate to Configuration Teams for your desired team Edit. Click the x next to the user name or escalation policy you wish to remove and click Save.
Some organizations may want users to have primary teams for billing purposes. To designate a user's primary team:
- Navigate to Configuration, select Users and click the name of the desired user.
- Select the Permissions & Teams tab and click the Manage primary team button in the Teams & Team Roles section.
- On the next screen you will have the option to search and select the user's desired primary team, or you may remove one by clicking the Unset primary team button. Click Confirm Selection to save.
- You will now be able to see the user's primary team in the Teams & Team Roles section.
A user must already be a team member of the selected primary team. You may add users to a New Team or add a user to an existing team through the Teams page to select a primary team that the user is not already on.
To filter the view in PagerDuty use the drop-down in the top right corner to quickly bring back team-specific information. You can choose to view all teams, any teams you're associated with, or a specific user, depending on your permissions.
If a user is not on any teams they will still be visible by selecting All Teams.
To quickly see all users in a team go to the team drop-down menu and select the DevOps team:
Go to Configuration → Users and only Users associated with that selected team will appear.
Similarly, you can filter escalation policies associated with that team by selecting Escalation Policies from the Configuration menu as well as the Incidents page.
There is a limit of 500 users per team.