Support Portal FAQ
AvailabilityThe Support Portal is only available for customers on a paid plan.
PagerDuty uses Salesforce's Service Cloud ticketing system to communicate with you. The following FAQs address common issues and concerns about the platform:
How do I create an account in the support portal?
To register:
- Navigate to the support portal.
- Click Log in in the top-right.
- Click Not a member?
- Read the prompt, gather your account's subdomain, and click Next.
- Enter the following information:
| Field | Value |
|---|---|
| First Name | Enter your first name. |
| Last Name | Enter your last name. |
| Enter your email address. | |
| Subdomain | Enter your subdomain. |
| Password | Enter a password. |
| Confirm Password | Re-enter your password. |
- Click Submit.
Was my email request received?
Premium support emails and messages sent to [email protected] automatically route to the current system.
How can I view cases that I have submitted?
To view your submitted cases, create an account in the support portal. After logging in, you can see your emails and comments in the Messages tab.
How can I contact Support via chat?
Chat is available to Premium Support accounts. You can access live chat by logging into the support portal.
How can I view a ticket that someone else at my organization submitted?
We are building the required permissions to allow Account Owner-designated individuals to view all of the support cases for your organization in the support portal.
Updated about 3 hours ago