Operations Console
Gain live insight into incidents
The PagerDuty Operations Console offers live visibility into incidents where users can create customized views to triage and take immediate action on issues. This feature provides central IT teams and technical stakeholders with context on their technical environment at a glance to be able to more effectively and efficiently triage incidents, minimizing their MTTA and MTTR.
![An image demonstrating the Operations Console with many triggered incidents](https://files.readme.io/aee8c94-operations_console_overview.png)
Operations Console
Availability
This feature is available with our PagerDuty AIOps add-on. If you would like to sign up for a trial of PagerDuty AIOps features, please read PagerDuty AIOps Trials.
View the Operations Console
In the web app, navigate to Incidents Operations Console.
Configure the Operations Console
The console offers great flexibility for users to customize the live incidents table, such as adding and removing columns to the incidents table, filtering, sorting, etc.
Column Selector
You can customize which fields are make visible in the incidents table by adding, removing or reordering the fields. Click to open the column selector panel and select/deselect your desired columns. You can reorder columns by click / next to the corresponding column.
You can also resize a column's with by clicking and dragging the edge to your desired size.
Users can also sort by up to three columns simultaneously. (currently in development)
![An image detailing the column selector](https://files.readme.io/cff6f9e-column_selector.png)
Column selector
Tip
Since each users may have a different view based on their permissions and configurations, changes in one user’s account will not affect other users’ view. You can share your view with team members via the Share button.
Filters and Search
At the highest level, you can show All incidents, or click My teams to display just incidents belonging to your Teams. You can also quickly filter by incident status: Open, Acknowledged, or Triggered.
For more granular filters:
- Click to open the the filter panel.
- Click Add and select from the following:
- Date
- Status
- Urgency
- Priority
- Teams
- Service
- Assignee: escalation policy or user
- Responder: escalation policy or user
- Custom Details (Available by request)
- Depending on the field(s) you select, enter the appropriate criteria and click Apply Filters.
Additionally, users can perform keyword search to filter on incident Title, Incident number and Latest note.
![An image detailing filtering capabilities in the Operations Console](https://files.readme.io/78d1b2a-filter_and_search.png)
Filters and search
Actions
To take action on incidents within Operations Console, select the checkbox to the left of the incident(s) and click your desired action:
- Resolve
- Acknowledge
- Add Responder
- Reassign
- Escalate
- Run
- Merge
- Snooze
- Update Priority
- Add Note
![An image detailing the various actions users can take on incidents in the Operations Console](https://files.readme.io/bf085b0-actions.png)
Incident actions
Bulk Actions
When you want to perform actions on multiple incidents at once, you can click the selection box at the top of the incident table. This will select the first 20 incidents on the current page and list the bulk action options. Select from the following actions:
- Resolve
- Acknowledge
- Add Responder
- Reassign
- Merge
- Snooze
- Update Priority
- Add Note
Custom Details
Available By Request
This feature is available by request only. Please reach out to your account team to request this feature.
You can define and add specific custom details fields from your alert payload to the incidents table.
- Click to open the column selector panel.
- Scroll to the bottom of the list and click Add Custom Detail.
- In the modal, enter a Table Header and the Custom Details Path (e.g., the name of the field as it appears in the alert payload, such as
source
orapplication
).- Optionally click + Add Column to add multiple custom detail columns at once.
- Click Add Columns.
![An image detailing the UI to add a column based on custom details](https://files.readme.io/67d3a1e-opertaions_console_add_custom_details_columns.png)
Add custom details columns
![An image detailing columns based on custom details](https://files.readme.io/35c3881-custom_details.png)
Custom detail columns
FAQ
How can I troubleshoot connection issues if the Operations Console does not load?
We use server-sent events (SSEs) to provide real-time updates. It is possible that your security or IT team uses a proxy/software to block these requests. If you encounter issues loading the Operations Console, please verify with your IT department whether SSEs are handled by proxies or third party software (like antivirus/plugins), and request that they evaluate and enable our main SSE endpoint: /api/v1/opsconsole/incident_module/search
.
![A screenshot of the PagerDuty UI indicating that incidents in the Operations Console are loading](https://files.readme.io/448b1d6-loading_incidents.png)
Loading incidents...
Can I add event custom fields from the alert payload to the Operations Console?
Yes, you can define custom fields as filters to narrow down results or search for specific incidents. Please read Custom Details above for more information.
How many event custom fields can I display in the Operations Console?
You can add up to five custom details fields in the Operations Console's incident table. If there's a field you'd like to display but cannot, please deselect another custom field first.
Updated about 19 hours ago