Manage account settings such as billing, single sign-on (SSO), user offboarding, incident priorities, and more.

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Required User Permissions

The Account Owner can manage account settings.

To configure account settings, navigate to User Icon Account Settings and select from the tabs detailed below.

Your Subscription

Review information about your account’s pricing plan and subscription details.

For more information, see our Billing, Invoices and Payments article.

Account Settings

Manage various global settings such as timezone, contact information privacy and user licensing limits.

Account Details

Company Name

To set the company name:

1. In the web app, navigate to User Icon Account Settings.
2. In the field Company Name, enter the name of your organization.
3. Click Save Changes.

Default Time Zone

New user accounts will use this time zone. If a user prefers to use a different time zone, they can change it on their user profile.

1. In the web app, navigate to User Icon Account Settings.
2. Select a time zone from the dropdown.
3. Click Save Changes.

Contact Details

For privacy’s sake, you may wish to obscure users’ contact information. With the options below enabled, users’ contact information is obscured for any user who is not the Account Owner or an Admin.

Hide Contact Details

1. In the web app, navigate to User Icon Account Settings.
2. Check one or both of the following checkboxes according to your preference:
   1. Hide Contact Phone and SMS Numbers
   2. Hide Contact Email Addresses
3. Click Save Changes.

To demonstrate, here is what a user’s contact information might look like with both of the options above enabled:

Change Account Owner

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User Role After Transferring Account Ownership

When you transfer account ownership to a different user, your user account will have its role changed to be an Admin user.

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Requirement: Transfer Account Ownership to an Active User

Please ensure that the user you are transferring account ownership to has accepted their invitation to your PagerDuty account. Once accepted, they are then an active user.

1. In the web app, navigate to User Icon Account Settings.
2. In the section Change Account Owner, enter a search term or select the user you’d like to transfer account ownership to.
3. Click Change account owner.
4. Accept the confirmation message to transfer ownership.

Account Owner Unavailable

If the current account owner has left your organization and their PagerDuty login information is not available, we suggest the following:

1. Contact your internal IT department to request access to the former Account Owner's email inbox.
2. In your web browser, navigate your organization's PagerDuty login page (e.g., https://your-subdomain.pagerduty.com/sign_in), enter the former Account Owner's email address, and click Forgot your password? to send a password reset email.
3. Follow the instructions in the password reset email to log in to your PagerDuty account as the Account Owner, and follow the steps above to transfer account ownership to an appropriate user.

Email Domain Restriction

You may wish to use an allow list to restrict the domains that users can enter. This setting can apply to both login and contact email addresses. Additionally, the restriction applies to future updates; in other words, if you are enabling the feature for the first time, and users have entered email domains that are not on the allow list, their email addresses will continue to work.

1. In the web app, navigate to User Icon Account Settings.
2. Under the section Email Domain Restriction, check the boxes to restrict login email addresses and/or contact email addresses (an email address where a user receives notifications).
3. Enter a comma-separated list of domains to allow.
4. Click Update Email Domain Settings.

Users who enter email domains not specified in the Email Domain Allow List will now see alert dialog boxes when entering their login email and/or contact information email.

Subdomains in Email Addresses

If your account uses subdomains in email addresses, you can check Allow Subdomains as a convenience feature. With this feature enabled, the allow list will permit all subdomains under any of the domains listed above. For example, entering domain.com will also allow subdomain.domain.com, as well as subdomain2.subdomain1.domain.com.

Single Sign-On

Configure which login method to use when users authenticate with PagerDuty.

For more information, see our Single Sign-On (SSO) article.

Tagging

Use tags to enable faster searches for objects such as teams, escalation policies and users. Large organizations can use tags to add metadata to indirectly related objects and identify their dotted-line relationships.

For more information, see our Contextual Search - Tagging article.

User Offboarding

Automatically address outstanding incident, team, schedule and escalation policy associations when a user is removed from your PagerDuty account.

For more information, see our Offboarding article.

One-Touch Usage

Decrease the time needed to assemble a response team by giving responders a push-button means of joining a conference bridge.

To review information about One Touch to Join Conference Bridge usage:

1. Navigate to User Profile Account Settings One-Touch Usage.
2. The Account Monthly Breakdown table displays the Total minutes, Base Minutes and Premium Minutes used over the past 3 months.

For more information, please see our One Touch to Join Conference Bridge article.

Mobile Security Settings

Optionally enable Mobile App Lock, a security setting for the PagerDuty mobile app which locks the app after a period of inactivity.

For more information, see our Advanced Mobile Security article.

Incident Priorities

Create a classification scheme to identify the most important incidents from the least important ones.

For more information, see our Incident Priority article.

Status Updates

Customize the look and feel of status update emails by uploading a company logo.

For more information, see our Status Update article.

Analytics Email Settings

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Availability

• All paid accounts will receive Analytics emails, regardless of their pricing plan. Admin and Account Owner emails are sent to customers on all plans. Team Manager emails are sent to customers on the Business pricing plan and above.
• Users with a base role of Manager who are also assigned a Team role of Manager on one or more Teams may receive Analytics emails. Account Owners and Global Admins are eligible to receive Analytics emails without any Team roles required. Users with base roles below Manager cannot receive Analytics emails at this time.
• Accounts on the Business and Enterprise Incident Management pricing plans can manage their Analytics email settings from the Analytics Dashboard, and customers on the Professional pricing plan will not have access to this option. Please get in touch with our Sales Team to upgrade to an account plan with this feature.

Administrators can determine who receives weekly Analytics emails using the Analytics Email Settings page. It is accessible in the PagerDuty web app under User Icon Account Settings Analytics Email Settings tab.

Here you’ll see a list of users in your account and whether they are configured as email recipients. The are two types of weekly emails:

• Admin Emails: Get weekly insights into your organization’s performance, address bottlenecks, and get tailored recommendations to improve your operational maturity.
• Team Manager Emails: Get weekly insights into the escalation policies you manage. View recommendations on how to improve your escalation policies’ operational efficiencies.

Filter Users

Make a selection in the Roles dropdown and click Apply to only display users with a specific base role:

• Account Owner
• Global Admin
• Manager
• Responder
• Observer
• Limited Stakeholder
• Stakeholder
• Restricted Access

In the Teams dropdown, search and select one or more Teams and click Apply to only display associated users.

You can also enter a user’s name in the search box to display matching users.

Configure Email Recipients

1. Check the box next to the desired users’ name.
2. In the prompt at the bottom of the screen, click Include in emails/Exclude from emails.

A success banner will confirm your selection:

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Tip

In order to receive Analytics emails, users must be assigned a Team role.

Additionally, users with a Responder role cannot receive analytics emails at this time.

On-Call Readiness

On-Call Readiness Reports help organizations improve incident response quality by ensuring responders have optimal notification rule configurations. You can set a Default Readiness Profile that best fits your organization’s needs.

For more information, see our On-Call Readiness Reports article.