Phone Notification Disclosures

Users who use phone services certify and acknowledge the following:

• They are the subscriber or customary authorized user of the specified phone number.
• They have the authority to consent to receiving phone calls at the specified phone number.
• The users’ personal data will be processed as described in the PagerDuty Privacy Policy.
• Call rates and other connection charges may apply.
• The frequency of notifications sent may vary, depending on multiple factors, including the rate of incident occurrence, incident response and incident resolution. Users may receive multiple notifications per incident.
• Use of the notification services must abide by the PagerDuty Acceptable Use Policy.
• PagerDuty reserves the right to investigate suspicious or potentially problematic use, and prevent, throttle, or block any notifications that are abusive, or have detrimental or unfair effects on our business or on our customers. Actions taken based on abusive, detrimental or unfair uses will not be counted as delivery failures under the Notification Delivery SLA, if it applies.
• PagerDuty relies on service providers, and ultimately, underlying common carriers, to deliver phone calls. Notifications may be delayed or blocked based on the applicable terms and policies of these service providers or carriers.
• Carriers are not liable for delayed or unconnected calls.
• For all questions about these services, you can contact PagerDuty Support.