The Learning Center provides a high-level overview of the nature of incidents and incident response across your organization. By focusing on participation and on-call patterns, the Learning Center helps surface opportunities' impact on people, systems and technology.

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Availability

The Jeli Learning Center is available with the Enterprise for Incident Management pricing plan.

Starting the week of February 3, 2025, customers on Professional and Business pricing plans may have access to the Jeli Learning Center. We are slowly releasing this feature in a phased manner. If you do not see the Jeli Learning Center in your account, it may not yet be available.

Please contact our Sales Team if you would like to upgrade to a plan featuring Jeli.

Filter Data

You can use the following filters to adjust the Learning Center visualizations:

• Time Frame: Select a time frame from the right-hand dropdown to expand or limit opportunities included in the Learning Center visualizations. This will allow you to switch between viewing current and long-term trends in opportunity data. You can select from Today, Since yesterday, Last 7 days, Last 30 days, Last year, or All time.
• Opportunity Tags: Click Add tag(s) and select the desired opportunity tags to filter the opportunity data. These tags are additive, so the more tags you add to your filters, the larger the data set will be.

Participation Patterns

Distribution of Opportunities

This visualization displays the impact of opportunities on the people in your organization, and the dates and times that opportunities occur most frequently. A darker square indicates more opportunities occurred in that time frame. You can also see which opportunities occurred during your working hours, which are marked by a yellow outline.

Click on any square in the heat map to see a list of the opportunities that occurred on that date and time.

Change Working Hours

Working hours are defined as 8 a.m. to 5 p.m. The opportunity distribution chart is based off of the timezone dropdown in the top menu bar. You can change your timezone to view the distribution of opportunities in other timezones.

Opportunity Participants

Who participated in the most opportunities?

This visualization displays who is most frequently involved in opportunities, and when they’re participating relative to their working hours. You can perform the following actions within this chart:

• Hover over an individual’s name to see more information about them. Click on their name to navigate to their profile.
• Hover over their participation bar to see a breakdown of opportunities that occurred during and outside of working hours.
• Click on an individual’s total opportunity count to see a list of the opportunities they responded to within the selected time frame.

Participant Tenure Distribution

What was the distribution of tenure among participants?

Use this visualization to observe how participation levels fluctuate across various tenure levels within your organization. You can also determine how frequently participants engage when they are not on call during the specified time period.

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Note

If you have not imported HR Data yet, you will see a prompt to complete this step first.

Opportunity Tag Distribution

This visualization displays which opportunity tags by type are most frequently associated with opportunities (e.g., What services were the most involved in opportunities?). You can perform the following actions within this chart:

• Toggle between tag types using the dropdown in the chart title.
• Click on the total opportunity count to see a list of the opportunities associated with each item within the selected time frame.

On Call Patterns

Opportunities with Participants not On Call

Use this visualization to see which opportunities had the highest levels of participation from people who were not on call. You can perform the following actions within this chart:

• Click the opportunity name to view the opportunity report.
• Click the participant total to see a list of the participants who were not on call.
• Click the participant list at the bottom to see more information about participants who most commonly appeared in the opportunities.

Participant Activity While not On Call

Use this visualization to see which participants were most often involved in opportunities they were not on call for. You can perform the following actions within this chart:

• Hover over an individual’s name to see more information about them. Click on their name to navigate to their profile.
• Click on the individual’s total opportunity count to see a list of the opportunities they responded to within the selected time frame.