User Opt-In

As indicated in the PagerDuty terms of service (or applicable negotiated customer terms), you must provide appropriate consent to receive SMS notifications. The Account Owner and Admins must obtain appropriate consent from their users to receive SMS notifications before adding phone numbers to the service. By configuring SMS notifications, you authorize PagerDuty to send the requested SMS notifications.

To begin receiving PagerDuty SMS notifications, provide your phone number and agree to receive notifications using text messages.

User Opt-Out

You can opt out by changing your notification rules at any time, or by texting STOP, to stop receiving SMS messages to the specified phone number.

You can also text HELP to obtain instructions on how to use the service and how to unsubscribe.

User Acknowledgments

Users who use the service certify and acknowledge the following:

• You are the subscriber or customary authorized user of the specified phone number.
• You have the authority to consent to receiving text messages at the specified phone number.
• Your personal data will be processed as described in the PagerDuty Privacy Policy.
• Messages are only sent by any of these: PagerDuty, Inc. (United States); PagerDuty, Inc. (Canada); PagerDuty KK (Japan); PagerDuty Ltd. (United Kingdom); PagerDuty Pty Ltd. (Australia); PagerDuty Switzerland GmbH (Switzerland); PagerDuty Portugal, Unipessoal Lda (Portugal); PagerDuty Chile SpA (Chile).
• Message and data rates may apply.
• The frequency of notifications sent may vary depending on multiple factors, including the rate of incident occurrence, incident response, and incident resolution. You may receive multiple notifications per incident.
• Use of the notification services must abide by the PagerDuty Acceptable Use Policy.
• PagerDuty reserves the right to investigate suspicious or potentially problematic use, and to prevent, throttle, or block any notifications that are abusive or have detrimental or unfair effects on our business or on our customers. Actions taken based on abusive, detrimental, or unfair uses will not be counted as delivery failures under the Notification Delivery SLA, if it applies.
• PagerDuty relies on service providers, and ultimately, underlying common carriers, to deliver text messages. Notifications may be delayed or blocked based on the applicable terms and policies of these service providers or carriers.
• Carriers are not liable for delayed or undelivered messages.
• For all questions about the services provided by this short code, contact PagerDuty Support.