PagerDuty AIOps helps teams to reduce alert noise, improve incident visibility and triage more efficiently—eliminating manual, repetitive tasks from the incident response process. With quick implementation and no ongoing maintenance, teams can experience fewer incidents, resolve issues faster, and boost productivity in days, not months.

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Purchase PagerDuty AIOps

• PagerDuty AIOps launched in April 2023 and it’s the current evolution of PagerDuty’s Legacy Event Intelligence add-on.
• If you would like to migrate from Event Intelligence to PagerDuty AIOps, or purchase the add-on for the first time, please read Purchase PagerDuty AIOps.

Feature Sets

​PagerDuty AIOps can be broken down into the following feature sets:

• Noise Reduction
• Triage and RCA
• Event Orchestration and Automation
• Operations Console
• Increased Event Ingestion

Noise Reduction

Reduce incident noise with the click of a button. Use built-in machine learning (ML) models that learn and adapt based on user behavior, or create your own logic. You can even group alerts across services using Global Alert Grouping.

Read more about our Noise Reduction features:

• Global Alert Grouping

• Intelligent Alert Grouping

• Preview Intelligent Alert Grouping

• Content-Based Alert Grouping

• Unified Alert Grouping

• Time-Based Alert Grouping

• Auto-Pause Incident Notifications

• Event Orchestration: Alert Suppression

Triage and RCA

Responders can leverage machine learning to immediately surface critical incident information. When an incident occurs, you can quickly discover the probable origin of the incident, if the incident has previously occurred, and if a change was the likely cause.

Read more about our Triage and RCA features:

• Past Incidents
• Related Incidents
• Outlier Incident
• Probable Origin
• Recent Changes

Event Orchestration and Automation

Event Orchestration provides state-of-the-art automation capabilities that are a force-multiplier across the entire technical ecosystem. Teams can ​​enrich events and create complex logic within a service, or across services. This end-to-end event-driven automation ensures faster resolution and requires less input from humans who are needed for value-add work.

Read more about Event Orchestration:

• Event Orchestration

Operations Console

The PagerDuty Operations Console offers live visibility into incidents, and you can create customized views to triage and take immediate action on issues. This feature provides central IT teams and technical stakeholders with at-a-glance context on their technical environment in order to more efficiently triage incidents, and minimize MTTA and MTTR.

Read more about the Operations Console:

• Operations Console

Increased Event Ingestion

Upon request, increase the Events API rate limit from 120 events/min per key, up to 10,000 events/min per key. Please contact your account team or Support to request a higher limit.

PagerDuty AIOps Pricing

PagerDuty AIOps is priced by event consumption, so you only pay for the events you ingest. PagerDuty is committed to providing customers with the best value and experience. With that in mind, PagerDuty’s pricing is:

• Transparent: Each event that PagerDuty accepts and processes is counted. This includes events sent while a service is in a Maintenance Window. Historic and current data is viewable on your subscription page (User Icon Subscriptions).
• Flexible: The draw-down model with wide tiers simplifies estimation and minimizes the impact of event spikes.
• Informative: Historical event data is visible on the PagerDuty subscription page so that you can better predict the future based on the past.
• Proactive: Early warning notifications that alert you on your event usage can help you make the right decision.

Check out our pricing page for more details or contact Sales to learn more.

PagerDuty AIOps Trials

If you’d like to take PagerDuty AIOps for a spin before activating a trial, you can do so with our interactive product tour. You can activate a trial of PagerDuty AIOps via the following methods depending on your PagerDuty account status:

• Current Customers
• Prospective Customers

Current Customers

For current customers, the Account Owner can activate a trial on the account settings page:

1. In the PagerDuty web app, navigate to User Icon Account Settings.
2. In the section Product Trials, select Activate PagerDuty AIOps Trial.
3. Your trial will automatically activate.

Prospective Customers

If you are not yet a PagerDuty customer, you can fill out this form and a representative will reach out about initiating a trial of PagerDuty AIOps.

PagerDuty AIOps Trials FAQ

What happens at the end of the trial?

At the end of your trial, the Account Owner has the option to purchase PagerDuty AIOps. If you decide not to continue with a paid version of AIOps, at the end of 30 days the account will revert to its original state, removing AIOps features. This will delete most configured AIOps settings (and PagerDuty will not retain them). All services will revert to not having alert grouping configured, and if you were to sign up again the account would have to start from a clean slate. Consult the table below for the specific features PagerDuty retains:

Feature Category	Features	Retained / Not Retained by PagerDuty
Ingestion	Recent Changes Custom Change Event Transformer High Ingestion Volumes	Not Retained
Advanced Event Orchestration	Dynamic Field Enrichment & Extraction Threshold Conditions Recurring Conditions Schedule Conditions Rule Nesting Paused incident notifications Webhooks Global Event Orchestration Event Orchestration Variables Dynamic Routing Dynamic Escalation Policies	Retained
Noise Reduction	Alert Suppression Auto-Pause Incident Notifications Time-Based Alert Grouping Intelligent Alert Grouping (w/ Flexible Time Window) Content-based Alert Grouping Unified Alert grouping (IAG & CBAG) Global Alert grouping	Not Retained
Triage / Root Cause Analysis	Change Correlation Past Incidents Related Incidents Outlier Incidents Probable Origin Triage Widget (PD for Datadog)	Not Retained
Dashboarding	Visibility Console Operations Console	Not Retained

How can I purchase PagerDuty AIOps?

Once your trial ends, there are several ways to purchase PagerDuty AIOps:

1. Reseller Partner: If you previously purchased PagerDuty via a reseller, please contact either the reseller or PagerDuty directly to proceed with your AIOps purchase. PagerDuty works with a wide network of reseller partners, and we are happy to assist in completing your transaction.
2. Self-Serve (Tier 5 or Below): If you need the Tier 5 event allotment or lower, you can easily add AIOps to your subscription. Simply navigate to User Icon Account Settings Subscriptions, and manually include PagerDuty AIOps in your plan.
3. Contact Sales (Above Tier 5): For event allotments beyond Tier 5, or if you prefer to speak with a sales representative, please contact your PagerDuty account representative or email [email protected]. We’ll gladly assist in customizing your PagerDuty AIOps subscription to fit your needs.

Determine Your Event Volume

PagerDuty AIOps is licensed per accepted event. Accepted events are any valid events that are sent to and processed by PagerDuty. We do not charge for events that were found to be invalid, rated-limited, or that resulted in a non-successful response to the client.

There are two ways to determine your event volume based on your current status as a PagerDuty customer:

• Customers
• Prospective Customers

Customers

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Required User Permissions

Account Owners can view event volume.

If you are a current PagerDuty customer, you can view your event volume by navigating to User Icon Subscriptions or you can use our Event Analytics page at Analytics Event Analytics. If you have a newer account without enough data, you can also follow the prospective customer process below.

Prospective Customers

1. Determine how many events per month are generating from the noisiest integration you intend to send to PagerDuty.
2. Determine what percentage of your monthly events that integration sends. Some monitoring/observability tools indicate the number of events they are generating.
3. Calculate: Baseline events per month = (events/month for noisiest integration)/(% of total events from noisiest integration).

Purchase PagerDuty AIOps

If you’re looking to enhance your incident response process and achieve fewer incidents with faster resolution, you should consider purchasing PagerDuty AIOps.

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Required User Permissions

Account Owners can purchase PagerDuty AIOps.

Legacy Event Intelligence Customers

For legacy Event Intelligence customers, please contact our Sales team about migrating to PagerDuty AIOps.

New Customers

If you do not currently have PagerDuty’s Legacy Event Intelligence product and you are interested in purchasing PagerDuty AIOps, please follow the instructions below.

1. First, you must determine your event volume. Take note of this information, as you will use it to select your event volume tier in step 4.
2. Next, navigate to User Icon Subscriptions and click Upgrade Plan.
3. Select any plan (if you wish to stay on your current plan, select Current Plan).
4. On the next screen, select your preferred Billing Cycle and then check the PagerDuty AIOps checkbox.
5. Using the event volume information you found in step 1, select your event volume tier from the dropdown.
6. Complete checkout.

If you’d like to talk to someone about your current plan, or how you can benefit from PagerDuty AIOps, please contact our Sales team.

Edit Your Event Volume Tier

If you’ve already purchased PagerDuty AIOps and you’d like to edit your event volume tier, please follow the instructions below.

1. Navigate to User Icon Subscriptions and click Upgrade Plan.
2. Select any plan (if you wish to stay on your current plan, select Current Plan).
3. In the PagerDuty AIOps box, select your event volume tier from the dropdown.
4. Complete checkout.