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PagerDuty Advance User Guide

Use PagerDuty Advance's features after configuration

Once you've configured PagerDuty Advance, you can use the following features:

PagerDuty Advance Assistant

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Availability

PagerDuty Advance Assistant is available in US and EU service regions.

  1. For questions directly related to a PagerDuty incident, navigate to the channel that’s linked to the incident.
    For non-incident questions, navigate to any channel.
  2. In the channel, you can interact with the PagerDuty Advance Assistant by mentioning the PagerDuty Advance bot and entering your question.
    1. Slack
      1. Using the PagerDuty Slack bot: @PagerDuty <your question>
      2. Using the PagerDuty Advance Slack bot: @PagerDuty Advance <your question>
    2. Microsoft Teams
      1. @PagerDuty advance <your question>

Prompt Examples

CategoryPrompt Examples
Incident Action“Acknowledge the incident”
“Add @username as a responder”
“What’s the customer impact?”
“List the workflows / List the {workflow name or part of the workflow name} workflows”
“Run the {workflow name} workflow”
“Resolve the incident”
Incident Insight“Where are the alerts coming from?”
“What changed in the last 24h?”
“What is the probable cause?”
“Are any of the changes likely to be the cause of the incident?”
“Has this incident happened before?”
“What are the related services and their status?”
“Are there any open incidents for {service name}?”
“Who is on call? / Who is on call for {service name}?”
Incident Summarization“What happened?”
“Catch me up on this incident”
“Generate a post incident review”
Status Updates“Write me a status update message”
Planned Work“How do I set up {PagerDuty feature}?”
“What are the best practices for {PagerDuty feature}?”
“Why can’t I add notes to a PagerDuty incident?”
“What questions can I ask PagerDuty Advance?"
“What data is used to generate a status report?”
“Why are my Android notifications not showing up?”
“How can I set up an integration with Jira?”

To meet these requirements, the bot needs the ability to join the channel and send messages and URLs within the channel.

PagerDuty Advance for Post-Incident Reviews

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Availability

  • Generally available to Professional, Business, and Enterprise Incident Management customers using Jeli and PagerDuty Advance (one-time credits, trial or add-on).
  • This feature is only available in the US service region.

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Requirements

  1. Once you resolve an incident in Slack or Microsoft Teams, mention @PagerDuty and ask it, “what happened”.
  2. PagerDuty Advance will review the entire chat history and present you with an executive summary, including what happened, actions and decisions, and the incident resolution. A call to action to create a Post-Incident Review will display if your account has an integration with Jeli.
  3. Click Create a Post-Incident Review to import the PagerDuty Advance summary into Jeli as a new Post-incident Review. You will be able to edit the Post-incident review within Jeli.
  4. Jeli will display an indicator to show that the Post-Incident Review was AI-generated.

Direct Messages using the PagerDuty Advance Slack Side Panel

PagerDuty Advance in the Slack side panel automatically understands which channel you are currently viewing and can access relevant information about any associated incidents. When using the split view to examine an incident, the PagerDuty Advance Assistant will intelligently reference that specific incident in its responses to your questions, ensuring more accurate and relevant assistance. This contextual understanding allows the PagerDuty Advance Assistant to provide more targeted and helpful responses without requiring you to provide additional background information.

To begin a conversation with the PagerDuty Advance Assistant in the Slack side panel:

  1. Click the PagerDuty Advance Slack side panel logo on the top right corner of your Slack workspace.
  2. Enter your question or request.

PagerDuty AI Agents

PagerDuty AI agents are purpose-built to help operations teams drive productivity and efficiency through every stage of the operations lifecycle.

Visit these resources to learn about each agent’s capabilities:

PagerDuty Advance Integration for Amazon Q

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Requirements

To begin using the integration, you must first link your PagerDuty and chat app user accounts.
Please see our Slack User Guide or Microsoft Teams Integration Guide for more information on linking user accounts.

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View Integration Summary

From PagerDuty Advance’s incident context card, click the Use Amazon Q button to view a summary of the integration and its usage instructions.

  1. You can use Amazon Q by typing the amazonq command and entering your question.
    1. In a Slack channel: /pd amazonq <your question>
    2. In a Microsoft Teams channel: @PagerDuty amazonq <your question>
  2. If you haven't authenticated with Amazon Q or your AWS session has expired, you will receive a message prompting you to log into your company's Identity Provider for AWS (e.g. AWS IAM Identity Center, Okta, Entra, Auth0, etc.).
    1. Click Link Accounts to log into your Identity Provider.
      Note: If you are unable to log in, please reach out to your AWS account administrator and ensure your AWS user account can access the Amazon Q Business app and the PagerDuty Advance data accessor.
    2. Once authenticated, type the amazonq command and re-enter your question for Amazon Q.
  3. You can ask questions such as:
    • What is our rollback process?
    • Who can I talk to about feature X?
    • Why do we use encryption for feature Y?
    • What kinds of questions can you answer?
  4. PagerDuty Advance searches your connected Amazon Q Business data sources to find and show you relevant information. It will present key information, including a link to the source document(s).
    PagerDuty Advance only reads data – it does not modify any source content or run any actions, even if PagerDuty Advance is integrated with Amazon Q Business as a plugin.
    Note: Information availability and recency will vary based on the Amazon Q Business configuration in your AWS account.

PagerDuty Advance for Status Updates

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Availability

PagerDuty Advance for Internal Status Updates is available in US and EU service regions. PagerDuty Advance for the External Status Page is not available at this time.

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Required User Permissions

  • All users, with the exception of Limited and Full Stakeholders, can generate status updates for incidents assigned to them.
  • Only Responders, Managers, Global Admins and Account Owners can generate status updates for incidents that are not assigned to them.

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Slack and Microsoft Teams Sources

Status updates will generate from the following chat app sources:

Slack

  1. The incident-associated channel, when present.
  2. The service-associated channel(s).

Microsoft Teams

  1. The incident-associated chat or meeting, when present.
  2. The service-associated channel(s).

In PagerDuty

  1. In the PagerDuty web app, click your preferred incident's Title, navigate to the Status Updates tab and then click New Update.
  2. To the right of the Message field, click Generate. A status update will automatically generate. You may make edits to the draft according to your preferences.
  3. Click Send Update.

In Slack and Microsoft Teams

  1. On the incident card, click New Status Update.
  2. Select the tone that you want to use when generating the status update.
  3. Review and edit the status update.
  4. Click Send Update when you are ready to send the update.

Alternatively, you can chat directly with the PagerDuty app, and give it a prompt, such as “write a status update”. After the draft is generated, you can choose “Send Status Update” to send the update, or “Review Status Update” to make additional changes, or change the tone.

PagerDuty Advance for Automation Digest

Please see our Automation Actions article for more information on generating an automation digest.

PagerDuty Advance Analytics

Please see our PagerDuty Advance Analytics article for more information on viewing PagerDuty Advance Analytics data.

Updated about 15 hours ago

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